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Technology ‘crucial’ in the battle for greater service sector productivity

Technology is a ‘crucial’ factor towards greater productivity and employee satisfaction, helping the services sector run more effectively as a result.

That’s the conclusion of a new report by Kronos, Empowering the Employee: How Technology Will Play its Part in Creating a More Efficient Workforce in the Services Sector, which outlines the challenges currently being faced by the FM sector, such as Brexit, the skills shortage and underperformance, with the direct result creating squeezed profits and an air of uncertainty for providers.

The report addresses these issues and suggests the service providers should embrace technology and help stimulate working practices and operations.

However, it claims that the services sector has yet to understand the full potential of technology advancements, such as robotics and workforce management tools.

“The services industry is up against it when it comes to delivering in the face of current market pressures,” commented Gavin England, EMEA industry marketing manager Kronos.

 “Skills shortages mean that businesses are struggling to efficiently move goods and fulfil orders, and the potential impact of Brexit means that there needs to be a major focus on improving operational efficiencies and streamlining core processes, while keeping staff morale high.

“The pressure to increase bottom-line profitability in the face of such challenges is very real, and one of the most effective ways that this can be done is by empowering managers and employees to do their jobs more effectively with the resources they currently have.”


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