Technology Archives - Facilities Management Forum | Forum Events Ltd
  • Covid-19 – click here for the latest updates from Forum Events & Media Group Ltd

Posts Tagged :

Technology

What does 2022 hold for supply chain evolution?

In recent months we have seen shortages and supply chain disruptions in the lead-up to Black Friday and Christmas. With 2022 fast approaching, Antony Francis, Consultant at software and technology services company, Endava, shares his perspective on how supply chains will evolve in the coming year…
Connectivity will remain the single most important aspect for the sector
Companies will need to fully analyze their ability to view their entire, global supply chain. They must have visibility of all their trading partners, including manufacturers, shippers, forwarders and others and have the connectivity to deliver real-time updates throughout the process.
In 2022 we will see a real need for supply chain technology companies to consider and provide the best platforms to achieve this. One-size-fits-all solutions might not always work across every module so we could see a trend for organizations looking to own specific spaces and provide the best solution for a particular subset of partners.
Supporting digital acceleration will be the key to success
In 2022 it’s going to be important that supply chain technology companies can really provide solutions that enhance connectivity and visibility. There is a lot of work going on to ensure that systems are up to scratch, and companies that are able to provide digital acceleration solutions to enhance end-to-end visibility of the supply chain will do well.
Systems will become more resilient, both to react to immediate issues and to protect against future disruptions
Many companies’ technology was found wanting, even before the COVID-19 pandemic and other external factors placed further stress on supply chains. The level of connectivity and readiness was low, and companies had only really just started to look at issues such as visibility and real-time updates to shipping information. When the pandemic hit, companies were already lagging, which only increased the impact of issues arising from disruptions.
It will likely take well into the first quarter of 2023 to absorb the disruptions from 2021 and 2022. There needs to be a significant digital acceleration to make sure systems are more connected and resilient. This will both close existing gaps and serve to manage any future, unforeseen events. Companies should insist that their shippers, forwarders, third-party logistics providers, etc. are connected in real time and able to move swiftly to react to any changes in supply. Coupling this with AI and machine learning predictive analytics to anticipate issues will go a long way to keeping supply chains running smoothly.

Technology provides a more sustainable future for rodent management

The use of technology is the ‘norm’ for facility managers and is already being used to improve efficiencies and sustainability in many areas of the business. However, pest management has been slow to the party, with limited digital options on the market, but there’s now a solution available.

Gary Nicholas, the Digital Pest Management sales manager at Bayer Environmental Science, says with all aspects of sustainability high on the agenda for businesses, facility managers should be adopting the technology out there to help improve the efficiency, traceability, accountability and transparency of rodent management.

“Facility management businesses use technology such as vehicle recognition on entering sites and digital login systems and pest management, should not be any different,” he says.

This tool can provide facility managers with accountability for rodent management on their site, as it gives them access to all the required resources to be confident in the system they have in place.

“Digital Pest Management provides a full trap activity history, ensuring complete traceability and transparency. It also helps reduce the manual aspect of rodent management and reporting, which can be inaccurate and hard to interpret. Live reporting removes the risk of any mistakes and is always up to date.

“It also allows facility managers to adhere to current stewardship guidelines. It uses smart traps, allowing rodenticides to be integrated into the wider rodent management programme and used in a very controlled, precise and targeted way,” adds Gary.

“When it comes to sustainability, an automated, digital system like this can help improve efficiency and effectiveness, which can reduce the financial investment required for rodent management. The targeted and precise use of rodenticides also helps improve environmental sustainability,” he explains.

“From a social aspect, this system is also much safer for people and wildlife, as there’s a greatly reduced need for rodenticides on site, which are of course toxic.”

Gary says facility managers have been using technology for several years and so now a solution is available for rodent management, it makes sense to use it to help improve the sustainability and efficiency of this across facilities.

For more information, please visit www.environmentalscience.bayer.co.uk/pest-management/digital-pest-management or contact the Pest Solutions Team on pestsolutions@bayer.com

Why FM professionals urgently need to switch to virtual receptionists

By Bringme

Many FM professionals are currently struggling to adapt their buildings to the new, hybrid way of working. They’re afraid that they will have to do a lot of adaptations to their infrastructure and that they will have to invest a lot.

The good news is that there is an innovative solution that they can implement swiftly and easily. A solution that solves most of their problems in one fell swoop, saving them money in the process. It’s called Bringme’s virtual receptionist. And it comes with a number of really interesting benefits.

The benefits at a glance:

• A permanent access, delivery, visitor & asset management system facilitating hybrid work.

• No more complaints or lost parcels: the system signs for parcels, even when nobody is there.

• The FM’s presence is no longer required: the virtual receptionist welcomes visitors automatically and registers them. 24/7.

• The virtual receptionist is never ill, absent or ‘out of office’ yet it performs a quick health check and keeps everyone safe.

• And best of all: it doesn’t cost a thing, on the contrary! By installing this system, companies can save up to up to 45,000 pounds a year.

“We set out looking for a solution to just collect parcels and ended up with Bringme’s virtual receptionist – a system that has transformed the way we manage our buildings. What more could we want?”
George Barclay – Building manager Liverpool Science Park

>> Discover the virtual receptionist

Technology provides a more sustainable future for rodent management

The use of technology is the ‘norm’ for facility managers and is already being used to improve efficiencies and sustainability in many areas of the business. However, pest management has been slow to the party, with limited digital options on the market, but there’s now a solution available.

Gary Nicholas, the Digital Pest Management sales manager at Bayer Environmental Science, says with all aspects of sustainability high on the agenda for businesses, facility managers should be adopting the technology out there to help improve the efficiency, traceability, accountability and transparency of rodent management.

“Facility management businesses use technology in waste management, cleaning and security services and pest management, should not be any different,” he says.

This tool can provide facility managers with accountability for rodent management on their site, as it gives them access to all the required resources to be confident in the system they have in place.

“Digital Pest Management provides a full trap activity history, ensuring complete traceability and transparency. It also helps reduce the manual aspect of rodent management and reporting, which can be inaccurate and hard to interpret. Live reporting removes the risk of any mistakes and is always up to date.

“It also allows facility managers to adhere to current stewardship guidelines. It uses smart traps, allowing rodenticides to be integrated into the wider rodent management programme and used in a very controlled, precise and targeted way,” adds Gary.

“When it comes to sustainability, an automated, digital system like this can help improve efficiency and effectiveness, which can reduce the financial investment required for rodent management. The targeted and precise use of rodenticides also helps improve environmental sustainability,” he explains.

“From a social aspect, this system is also much safer for people and wildlife, as there’s a greatly reduced need for rodenticides on site, which are of course toxic.”

Gary says facility managers have been using technology for several years and so now a solution is available for rodent management, it makes sense to use it to help improve the sustainability, transparency and compliance of this across facilities.

For more information, please visit www.environmentalscience.bayer.co.uk/pest-management/digital-pest-management or contact the Pest Solutions Team on pestsolutions@bayer.com.

5 Minutes With… Bayer Environmental Science’s Gary Nicholas

In the latest instalment of our FM industry executive interview series we spoke to Gary Nicholas, UK & IE Sales Manager (DPM) at Bayer Environmental Science, about Digital Pest Management, the role data & analytics can play in controlling pests and the rewarding nature of working with the facilities management community…

Tell us about your company, products and services.

The Bayer Group is managed as a life science company with three divisions – Pharmaceuticals, Consumer Health and Crop Science, Bayer are very well known for our chemical products and we’re now combining these with digital solutions.  Solutions such as Digital Pest Management (DPM) to enhance our professional pest management products range.

What benefits and ‘value adds’ does DPM offer FMs?

DPM allows for real time 24/7/365 chemical-free remote rodent monitoring.  The software is able to produce trend analysis and other analytics from the data capture. Benefits and ‘value adds’ of this for FMs are such thing as:

  • Real time live digital site plans showing the precise location of each individual trap. Smart traps that can be represented on the digital site plan by coloured icons which change colour depending on their status.  No more guessing or ‘not knowing’ where traps are located and what state of service they are in.
  • Real time trigger and capture notifications which can be sent to QA and pest manager’s devices, or indeed anyone who is authorised to receive alerts through the system software. Vastly reduced reaction lead time to pest sightings and activity.
  • Reducing the use of chemicals and rodenticides to a point where usage is very precise and very targeted and used only when absolutely necessary.
  • Heat mapping technology which provides invaluable data on current and historic rodent activity, where activity is reducing, increasing and importantly where there is no activity.
  • Daily diagnostic system checks on every trap on every site, which provides QA and pest managers with automated digital, data driven reports on status and activity. This is the equivalent of having all traps inspected, serviced and digitally reported on 365 days a year.  Real time 24/7 integrated pest management systems.
  • Audit ready systems supported by the manufactures.
  • Transparency of service.

All of this would be impossible to achieve without DPM.

Do different types of site require different DPM solutions – what are the key considerations?

Not necessarily different solutions, but each site will have individual needs.  The system is flexible enough to allow bespoke solutions to meet those – Key considerations would be:

  • Nature of the business.
  • Size of the particular sites where DPM is to be installed.
  • Are non-chemical solutions preferable? I.e. food & beverage manufacturing, critical health care, and the impact of using chemicals on the business and surrounding environment.
  • Levels and locations of recent, current and historic rodent activity
  • Will the customer benefit from an audit ready digital platform? Invariable the answer to this will almost always be ‘Yes’.
  • Tailoring the system to the exact requirements of individual managers and their sites.

What is your biggest priority in 2021 (in terms of developing the DPM solution)?

To ensure businesses managers, FM managers and pest managers are aware that our system is available and on the market.  To demonstrate its functions and all the benefits of DPM.  We’ll also be ensuring that everyone’s able and confident to work with our system on their sites. Myself and the Bayer DPM team are dedicated to offering our full support to all users for as long as it is needed.

Tell us about the underlying technology in Bayer’s DPM solution

It’s a cloud based, remote management system, developed in conjunction with Microsoft that uses LoRa technology to connect smart traps, both rat and mouse, to a central Gateway.  It can be used indoors and out, plus smart traps are water and dust resistant. Continual development and data refreshes bring new features and functionality – ultimately the solution is designed to enhance and compliment the skills and abilities of the service technicians and the wider pest management industry, bringing all the benefits of digital to their customers.

What role does data and analytics play in more effectively managing pests?

In short, monumental improvements in ‘knowing’ the pest status of sites, every day of the year.  In particular, trend analysis helps PCOs understand and get to the ‘root causes’ of infestations, control infestations in a very targeted and much quicker manner, and predict when and where future activity may occur, understanding the rodent behaviour and  acting accordingly. Therefore, the data protects people, property, assets and reputations from rodent damage. Plus, using data to ensure when chemicals and rodenticides are needed and employed means the system is very targeted, precise and therefore sustainable.

In 2025 we’ll all be talking about…?

The widespread use of mobile apps to self-manage medication and personal healthcare. Providing real-time status on such things as vaccinations and wellbeing.

Which person in, or associated with, your industry would you most like to meet?

All of my Bayer colleagues in our team. COVID restrictions have so far meant that we have been unable to meet in person since I joined Bayer last October.

What’s the most surprising thing you’ve learnt about the FM sector?

Not surprising, but certainly what I have learnt most is just how much I enjoy working with the FM industry. It’s challenging at times in terms of tailoring specific solutions to such diverse needs and requirements, but always great fun and very rewarding.  I’ve met a lot of lovely, interesting people, surveyed some iconic and often fascinating buildings and locations, and made some life-long friends from within the FM industry/sector.

You go to the bar at the Facilities Management Summit – what’s your tipple of choice?

Sauvignon Blanc – Chilean if available, and a large one, thank you!

What’s the most exciting thing about your job?

Being the person at Bayer ES leading the commercialisation of, in my opinion, professional pest management’s latest and most exciting innovation in the past 50 years or more. I get let loose on the technology and get to showcase it to businesses and people across the UK, Ireland and also into Europe! That’s amazing!

And what’s the most challenging?

Helping the pest management industry to shift its mindset from age-old ways of thinking and working and getting those people to share our vision that digital innovation brings.

What’s the best piece of advice you’ve ever been given?

Be yourself. Trust and believe in your own ability and never stop learning.

About Gary Nicholas

Over 35 years working within the pest control industry, the last 20 of which have been working closely with Facility Managers and Building Managers, previously as Surveyor & Account Manager and now as UK & IE Sales Manager (DPM) for Bayer Environmental Science. Lives in NW England in the beautiful Fylde coastal town of Lytham St Anne’s with wife Paula. Outside of work, enjoys watching Rugby and MotoGP as well as having a keen and active interest in aviation and flying.

Cloud AV to accelerate ROI and improve virtual meetings in the WFH era

The COVID-19 Pandemic, along with extreme weather conditions, civil unrest and other disruptive events are shaping how businesses operate and how people work on a global scale.

Employees need to be engaged and productive, from an office, meeting room, at home or out on the road, with connectivity between all employees throughout an organisation essential for future business gains.

Now, research carried out by industry analysts Frost & Sullivan for a new White Paper: ‘7 Steps To Improve Meetings In The New Era Of Work’, addresses the key factors for successful collaboration, including:

  • Prioritise Cloud Conferencing Service Adaption
  • Upgrade Meeting Room Technology for the New Era of Work
  • Improve Collaboration with Audio for All
  • Instil Confidence and Boost Productivity with Seamless Audio
  • Drive Meeting Room Effectiveness with Best-In-Class Audio
  • Adopt an Ecosystem Approach
  • Focus on Ownership, Experience, Standardisation and Interoperability

The report, augmented by global market leading audio manufacturer Shure’s ‘Future of Conferencing’ survey, reveals how IT and business leaders are future-proofing organisations, with technologies being replaced due to various factors within individual businesses:

  • Quality and reliability – 35%
  • Security concerns – 34%
  • Limited interoperability with 3rd party solutions – 26%
  • Lack of the latest features and capabilities – 25%

The world has shifted to flexible, cloud-based deployment and consumption models with richer functionality, with a broad range of communication applications to choose from.

However, without the foundation of any meeting, audio, no meeting can actually take place:

  • 95% of meeting rooms have minimal technology
  • 83% of professionals depend on technology to conduct meetings and collaborate.
  • 87% of professionals are frustrated and stressed due to technology failures in meeting rooms.

Expected proliferation of distributed work is among the top factors causing organisations to re-think their meeting rooms, with 82% of managers expecting flexible work from him polices post-pandemic.

Top Drivers for Technology Investments:

  • Improve teamwork – 35%
  • Improve information management – 32%
  • Improve customer experience – 31%
  • Improve operational cost – 29%
  • Improve marketing effectiveness – 29%
  • Boost creativity and innovation – 28%
  • Accelerate decision making – 26%

“Once offices reopen, health and well-being regulations will require employees to have minimal contact with shared surfaces. Therefore, there will be a great demand for touch-less conferencing,” explained Robert Arnold, Principal Analyst, Connected Work, Frost & Sullivan. “As enterprises build a robust conferencing ecosystem, the adoption of A/V technologies that aid simple deployment, intuitive operation, and seamless compatibility with leading collaboration platforms will experience significant growth.”

Jim Schanz, Vice President, Global Integrated Systems Sales at Shure, said, “To optimize audio performance in rooms connected to any conferencing service as well as to streamline room audio management, organizations must emphasize standardization of certified audio devices. As no meeting can be effective without quality audio, investing in a scalable infrastructure can position businesses of any size for greater success as they battle evolving market factors.”

Click here to read the full report.

Understand occupancy and adhere to social distancing with Genetec

Facilities managers will be at the forefront of social distancing compliance. Leveraging technology is the best way to achieve this – keeping people safe in an efficient and non-evasive manner.

Genetec makes this possible via its Occupancy Management Package , which includes analytics and reporting tools like no other. Users can easily count the number of people in a building, visualise data, and alert employees when occupancy limits are being reached. Facilities managers responsible for monitoring the situation can receive alerts on a mobile device, via email, or on their Security Center dashboard.

It even produces audit reports to demonstrate a business’s compliance with physical distancing regulations.

Click here to find out more.

New specialist law firm focuses on physical & digital infrastructure

A law firm that focuses solely on supporting companies at the intersection where the built environment, technology and people converge, has launched today. Conexus Law will work closely with clients in the connected world in both IT, telecommunications, infrastructure and datacentre construction and with engineering businesses delivering major infrastructure projects.

The company has been founded by Ed Cooke (pictured), a recognised expert in critical IT infrastructure, engineering, procurement and construction. He has previously been a partner in international law firms DLA Piper and Bird & Bird. Conexus Law is founded on the belief that its people can only deliver the best counsel if they have a strong understanding of the industry challenges and the underlying technology and processes, so every member of the team has specific industry expertise.

It will take a fresh and different approach to legal practice, in many ways mirroring the way its clients operate, using similar language and processes to enable seamless interaction, identifying key risks and creating flexible legal frameworks.

Ed Cooke, Founder at Conexus Law, said: “With growth continually outstripping predictions, the digital sector is facing major challenges around the unprecedented pace of change, lack of resources and an inability to predict what the future technology landscape will look like or demand. In addition, innovative technologists are pioneering emerging technology where there is often no legal precedent and the regulatory environment frustrates innovation. Conexus Law will deliver robust, creative and commercially pragmatic global solutions in this fast moving and unpredictable sector.”

How digital telecare poses an opportunity for facilities managers

Tim Barclay, Chief Executive Officer at Appello

There is a digital revolution taking place in the UK today, as the telecommunications infrastructure shifts from analogue to digital. By 2025, analogue telephony, which support vital capabilities like lift alarm lines or telecare systems, services will be switched off entirely. This poses certain challenges for facilities managers working with housing providers, but it will in turn offer huge opportunities too.

For example, warden call systems have seen no real innovation for 25 years and are unlikely to work well, if at all, after the migration by the nations telecoms providers to a digital IP network over the coming years.

This is causing facilities managers and housing providers to review the options to keep their customers safe and well, and in doing so take the opportunity to improve their lives.

The implementation of digital telecare equipment provides many opportunities to increase the wellbeing of residents in supported housing, as well the efficiency of a facilities manager. That’s because those roles often revolve around three main points which the best digitals systems can really help with – how to improve safety, security, and social inclusion for residents – how to improve safety, security, and social inclusion for residents.

Safety

With digital systems the safety benefit is two-fold. Firstly, on an analogue system you can only put one call through at a time, so if someone requires entry at a front door and a resident pulls their cord in an emergency situation at the same time, they’ll be put in a queue until the door entry is completed. Digital systems can accept multiple calls so there’s no queuing, meaning emergency calls will be picked up right away. Secondly, the response time is a lot faster – current connection times for analogue telecare systems are around 60 – 90 seconds for the call to be connected, for digital it’s only 3 seconds. This significant improvement can mean the difference between life and death in a critical situation.

Maintenance

From a continuity of service point of view, digital systems provide a much greater insight into the health of the system. They are constantly monitored with a heartbeat from the system produced every few seconds to confirm that its performing. Whereas analogue systems leave you in the dark as to how they are performing, it may not be until and an emergency that you realise the system isn’t working properly.

This also puts the maintenance onus on the manufacturer, instead of relying on site staff to detect and report issues. Digital systems allow for remote diagnostics and repairs, resulting in greater efficiencies in maintenance – roughly 60 per cent of faults can be repaired this way – and problems are often rectified within minutes.

Greater system insight from digital systems to site staff can also improve the efficiency of the service as many digital systems integrate with a real-time platform for the management of the on-site equipment. This shows the health of every piece of equipment in the system, including the battery life of personal alarms which can be monitored, so facilities managers have an early warning to change them.

Social inclusion

Modern digital systems are also easy for residents use, and some include a wall mounted tablet that allows residents to access a myriad of digital services and video communications. This offers a new opportunity for housing providers and facilities staff to add value through increased social inclusion at the touch of a button.

Currently, most housing providers offering sheltered accommodation to older people, only provide internet access in communal areas. However, some digital telecare systems now offer a built in Wi-Fi router, meaning residents have internet access in their rooms, and are able to use the internet as they please – increasing feelings of social inclusion.

Security

Digital systems offer video door entry, offering peace of mind for the resident as they will be able to visually identify every caller before they enter the property. This can also be used by staff on site, so if an unknown pedestrian tries to get through the gate, they can be identified, and prevented from entering if needed, all via a video link.

Do I need to do this right away?

Whether providers are ready or not, the switch is already happening. In October last year, the Telecare Services Association (TSA) released a white paper: A Digital Future for Technology Enabled Care, warning of the disruption that the replacement of the current Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) networks with Internet Protocol (IP) telephony would cause amongst technology enabled care (TEC) providers, stakeholders and the 1.7 million vulnerable people who rely on telecare in the UK. The TSA commented, “Technology enabled care, particularly telecare and telehealth, plays an increasingly important role in health and care. Yet it is threatened by disruption as UK telecommunications shift from analogue to digital.” Despite the difficulties we are presented with, could it be better to instead rise to the challenge?

Digital is inevitable and taking steps now to review your equipment is essential to staying ahead of the curve and keeping residents safe. It’s worth enquiring with your telecare provider about their plans for delivering the safety and wellbeing benefits described above.

Image by Michael Gaida from Pixabay

$1.5 trillion global economy boost from ‘smart factories’

Smartfactories could add at least $1.5 trillion to the global economy through productivity gains, improvements in quality and market share, along with customer services.

However, two-thirds of this overall value is still to be realized: efficiency by design and operational excellence through closed- loop operations will make equal contributions.

According to new data from the Capgemini Research Institute, China, Germany and Japan are the top three countries in smartfactory adoption, closely followed by South Korea, United States and France.

The report entitled Smart Factories @ Scale, identified the two main challenges to scaling up: the IT-OT convergence and the range of skills and capabilities required to drive the transformation including cross-functional capabilities and soft skills in addition to digital talent.

The report also highlights how the technology led-disruption, towards an ‘Intelligent Industry’, is an opportunity for manufacturers striving to find new ways to create business value, optimize their operations and innovate for a sustainable future.

Key findings of the study, which surveyed over 1000 industrial company executives across 13 countries, include:

Organizations are showing an increasing appetite and aptitude for smart factories: compared to two years ago, more organizations are progressing with their smart initiatives today and one-third of factories have already been transformed into smart facilities. Manufacturers now plan to create 40% more smart factories in the next five years and increase their annual investments by 1.7x compared to the last three years. 

The potential value add from smart factories is bigger than ever: based on this potential for growth, Capgemini estimates that smart factories can add anywhere between $1.5 trillion to $2.2 trillion to the global economy over the next five years. In 2017 Capgemini found that 43% of organizations had ongoing smart factory projects; which has shown a promising increase to 68% in two years. 5G is set to become a key enabler as its features would provide manufacturers the opportunity to introduce or enhance a variety of real-time and highly reliable applications.

Scaling up is the next challenge for Industry 4.0: despite this positive outlook, manufacturers say success is hard to come by, with just 14% characterizing their existing initiatives as ‘successful’ and nearly 60% of organizations saying that they are struggling to scale.

The two main challenges to scale up are:

·       The IT-OT convergence – including digital platforms deployment and integration, data readiness and cybersecurity – which will be critical to ensure digital continuity and enable collaboration. Agnostic and secure multilayer architectures will allow a progressive convergence.

·       In addition to digital talent, a range of skills and capabilities will be required to drive smart factory transformation including cross-functional profiles, such as engineering-manufacturing, manufacturing-maintenance, and safety-security. While soft skills, such as problem solving and collaborative skills will also be critical.

According to the report, organizations need to learn from high performers (10% of the total sample) that make significant investments in the foundations – digital platforms, data readiness, cybersecurity, talent, governance – and well-balanced “efficiency by design” and “effectiveness in operations” approach, leveraging the power of data and collaboration.

Jean-Pierre Petit, Director of Digital Manufacturing at Capgemini said: “A factory is a complex and living ecosystem where production systems efficiency is the next frontier rather than labor productivity. Secure data, real- time interactions and virtual-physical loopbacks will make the difference. To unlock the promise of the smart factory, organizations need to design and implement a strong governance program and develop a culture of data-driven operations.” 

“The move to an Intelligent Industry is a strategic opportunity for global manufacturers to leverage the convergence of Information Technology and Operational Technology, in order to change the way their industries will operate and be future ready,” he further added.

The report also details that PLM, MES / SCADA and robotics are key components of industrial architecture. However, the main areas of investment for at-scale deployments are IoT and AI, which support data-driven operations, as well as remote and mobile capabilities.

A copy of the report can be downloaded here.

Image by Michal Jarmoluk from Pixabay

  • 1
  • 2