As a result of a recent survey conducted in the first half of this year asking ‘its people’ on what improvements they would like to see in the workplace, Mitie’s property management business, Mitie Property Services, has announced a partnership deal with the construction training experts, Geason Training to administer an NVQ Level 2 Trailblazer Apprenticeship in Property Maintenance.
The programme, which runs for twelve months, has already seen 705 operatives sign up and one of the key benefits for Mitie is that all employees are able to train on a flexible basis, and on ‘Mitie- chosen’ sites. Furthermore, through the partnership and ‘upskilling’ course, the goal is for Mitie operatives to learn how to manage situations that would previously ‘have fallen out of scope’.
Director of property services, Craig Boath, said: “At Mitie, we take pride in our people and the service they deliver. Not only will the trailblazer programme with Geason Training provide our people with the opportunity to be upskilled, but it will also improve the service that they deliver to our clients and customers on a daily basis.”
‘First Time Fix’ is a key performance indicator within the industry and the title embodies exactly what the programme aims to achieve: providing people with the skills to deal with issues at first point of contact.