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  • Commco introduces ‘missing links’ for AV managed services

    By Commco

    Commco’s FlexiCare®, HelpLink® and RemoteLink™ services represent flexible, intuitive and safe support for AV estates and collaboration spaces. Intelligent AV managed services for safely distanced, touchless, remote technologies and accurate performance reporting.

    Commco has introduced a suite of managed services that look set to revolutionise the AV space at a time when virtual collaboration and technical resources have never been more in demand – or subject to so much scrutiny and re-evaluation.

    Commco is fast becoming recognised for its innovative approach to AV customer experience and managed services and, as businesses begin to face up to a multitude of unforeseen challenges, Commco has launched an entirely new concept that’s already being heralded as the missing links for intelligent and efficient AV services.

    These solutions are answering the call for safely distanced, touchless, remote technologies and processes, comprising three distinct, yet complementary services that are as refreshingly simple, scalable and cost-effective as they are powerful.

    Commco’s FlexiCare®, managed service program incorporates HelpLink® and RemoteLink™ and represent flexible, intuitive and safe support for AV estates and collaboration spaces.

    FlexiCare® service packages ensure support is always on-hand when you need it; eliminating the headache of traditional ‘break-fix’ AV maintenance while protecting the value of your AV investment. FlexiCare® cover provides peace of mind and, in conjunction with HelpLink® and RemoteLink™ services, eliminates unnecessary expense while ensuring your equipment operates at its optimum, with immediate help wherever required. A dedicated customer portal, personal account manager and service improvement programs take care of everything AV, from training and preventative maintenance to data analytics, asset management and trend analysis through accurate performance reporting.

    HelpLink® is the ultimate on-site virtual support space and live video helpdesk solution that provides instant connectivity to documents, videos, forms, and live one- to-one human assistance if needed. Powered by Teleportivity, this cloud-based solution operates on a mobile network without the need to download an app.

    HelpLink’s effortless, customisable UI is accessed via a QR code or NFC point and provides support, user guides, tips and videos for any space and piece of equipment with just a scan or tap from your smart phone or tablet.

    RemoteLink™ makes light work of managing an entire AV estate using a single platform . Powered by Utelogy, this ingenious software-based control, monitoring and management platform is hardware agnostic and comes with a raft of built-in analytics for unrivalled, real-time intelligence and insights across all devices and locations. Add room booking, occupancy monitoring and instant fault detection systems via the platform and any room or space can be configured within minutes and accessed and controlled via any device with a web browser.

    ‘We’re now working in increasingly challenging and dynamic environments,’ explains Dan Phillpot, Managing Director of Commco. ‘The pressure on employers to provide safe, socially distanced places to work alongside user-friendly technologies and support for them can seem overwhelming. Anticipating a paradigm shift in workplace culture, Commco has developed a range of services to meet the requirements of a new era in communications, which represent the missing links in AV managed services that relieve that burden. Commco is helping organisations adapt to the rapid changes in the workplace, while delivering cost and resource savings that can make a critical difference to survival in uncertain times .’

    Used in isolation, each of these managed services make a compelling business case when it comes to dependable, cost-effective and reassuringly safe AV service and support. When implemented as a suite, these all-embracing 360 support and remote management tools deliver the seamless user experience organisations are now calling for. These invaluable ‘missing links’ will undoubtedly drive more efficient AV adoption, bringing a measured return on investment while giving organisations the stability to welcome their employees back to the workplace with renewed confidence.

    Commco is shaping the way people use AV to collaborate, communicate and connect by incorporating technological innovation with bespoke end-to-end support, by placing emphasis on safety and enhanced customer experience.

    For more information on Commco’s suite of managed services, and how to protect your AV investment while putting people first, please visit commco.com/services, to book a live demonstration, click here.

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    AUTHOR

    Stuart O'Brien

    All stories by: Stuart O'Brien

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