Imagine a workplace where things actually get reported, there are no more emails and post-it notes and texts and WhatsApps and taps on the shoulder with a ‘can you just…?’ And now imagine that you know what’s annoying people and how to resolve it – and how loved and appreciated the FM function is. Well, imagine no more.
Hereworks Solve makes this dream a reality by revolutionising workplace support; by making issue reporting and support requests effortless, with no app downloads, no logins and no barriers, users submit support requests and report workplace issues in under 3 seconds – capturing everything that usually goes unnoticed. Aside from ‘wow’ when people see it in action, the most common user feedback is ‘we didn’t know what we didn’t know’. You’ll be amazed at how often toilet roll runs out and isn’t reported…!
Instant. Smart. Complete.
The frictionless system removes every obstacle between identifying a problem and getting it resolved. Whether it’s a broken printer (again), temperature issue (too hot AND too cold?), coffee machine (no beans? Disaster!) or security concerns, reporting takes just moments.
Each request is immediately logged and automatically routed to exactly the right team member or department; no manual allocation, no more wondering who to contact or waiting for requests to find their way through bureaucratic channels. Immediate, appropriate and resolvable. And with pre-set urgencies; the priority has been set in advance, so the Board room always gets responded to first, as does a lack of toilet roll, if that’s how the organisation wants to run it.
Workers and occupants become human sensors, enabling comprehensive workplace monitoring that traditional systems lack.
Facilities managers gain powerful insights through intuitive heatmap visualisations that highlight patterns, prioritise urgent tasks, and identify recurring issues. This data-driven approach transforms reactive maintenance into proactive workplace optimisation.
The result? A workplace that functions better, feels better, and responds faster to the needs of everyone who uses it – and productivity and retention rates improve across the wider workforce. When reporting is effortless, problems get solved before they become bigger issues, creating a happier, more productive environment for all. People feel appreciated – and that includes the FM function.
