Service specialist Serco has announced a merger of its UK and European operations, creating a single business named Serco UK & Europe.
The international service company will combine its two divisions, UK Central Government and UK & Europe Local & Regional, to improve the efficiency of all operations across the regions.
“The move to an integrated UK & Europe operating division will improve the efficiency and capability of our operations and should be seen in the context of our strategy to transform Serco,” commented Rupert Soames, Serco Group chief executive.
“Over the last three years, our businesses in the UK & Europe have significantly improved their service delivery, customer satisfaction and capability, which now enables us to move to a simpler and more efficient structure. In terms of group organisation, Serco now has four, rather than five, regional businesses serving governments: North America, Middle East, Asia-Pacific and UK & Europe.”
Serco UK & Europe will be headed by Kevin Craven, currently chief executive of UK Central Government. Liz Benison, currently chief executive of UK & Europe Local & Regional Government, will leave the group.
Craven joned Serco in 2014 from Balfour Beatty Services as CEO leading 16,000 employees and revenues of over £1.6 billion.
