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Serco merges UK & European divisions

Service specialist Serco has announced a merger of its UK and European operations, creating a single business named Serco UK & Europe.

The international service company will combine its two divisions, UK Central Government and UK & Europe Local & Regional, to improve the efficiency of all operations across the regions.

“The move to an integrated UK & Europe operating division will improve the efficiency and capability of our operations and should be seen in the context of our strategy to transform Serco,” commented Rupert Soames, Serco Group chief executive.

“Over the last three years, our businesses in the UK & Europe have significantly improved their service delivery, customer satisfaction and capability, which now enables us to move to a simpler and more efficient structure. In terms of group organisation, Serco now has four, rather than five, regional businesses serving governments: North America, Middle East, Asia-Pacific and UK & Europe.”

Serco UK & Europe will be headed by Kevin Craven, currently chief executive of UK Central Government. Liz Benison, currently chief executive of UK & Europe Local & Regional Government, will leave the group.

Craven joned Serco in 2014 from Balfour Beatty Services as CEO leading 16,000 employees and revenues of over £1.6 billion.


Serco wins 10 year Rushmoor Borough Council waste management partnership

Serco has been selected by Rushmoor Borough Council to manage waste and recycling collection, street cleaning and grounds maintenance in a new ten-year partnership, coming into effect from 31st July.

All staff of the current provider will have the opportunity to transfer over to Serco. The estimated total contract value to Serco is £38 million over the ten year period, with an opportunity to extend the contract for a further 10 years, subject to the mutual agreement of Serco and Rushmoor Borough Council.

Serco will also invest in growing and developing a commercial waste and recycling service as part of the contract, helping to generate financial benefits for the partnership.

As part of the partnership, Serco will also deliver a range of service innovations tailored to meet the needs of local people, including:

  • Introducing new free kerbside collections of small electrical items, responding to local residents’ feedback on additional items they would like to see collected.
  • Launching a ‘Love Clean Rushmoor’ smartphone app enabling residents to report environmental issues such as fly-tipping or broken street furniture.
  • Creating a new community plant nursery at Manor Park, providing a building for community use and gardening education.
  • Partnering with the Trussell Trust charity for recycling of old appliances and furniture. The Trust will sell reusable items to local people in need, using the proceeds to support their Farnborough foodbank.
  • Investing in new ‘Fido’ dog foul cleaning machines and pressure washers to tackle pigeon droppings.
  • Extending town centre street cleaning hours on Thursday, Friday and Saturday, supporting the evening economy.
  • Reducing carbon emissions from waste vehicles by 30%, thanks to investment in hybrid technology, sustainable biofuels and on-board carbon reduction technologies

Robin Davies, Serco’s Business Development Director for Environmental Services, said: “We are very proud to have been chosen by Rushmoor Borough Council to deliver and improve these vital services for local residents. All of our plans have been developed by listening to local people, so that we can provide a first-class service that really meets the local community’s needs.

“We’re excited about working in partnership with the Council to put our plans into action, drawing on our experience delivering a broad range of environmental services right across the UK.”

Councillor Martin Tennant, Rushmoor Borough Council’s Cabinet Member for Environment and Service Delivery, said: “From listening to our residents, we know that a weekly rubbish collection is very important to them. So we are really pleased that as part of the new contract, these will continue, as well as many other exciting improvements, at no extra cost to the taxpayer.

“We are looking forward to working with the team at Serco and building a relationship with them over the next ten years.  We are confident that the new contract will deliver on both quality and cost – helping us to create a cleaner and greener Rushmoor and working with residents to increase recycling.”