We know Facilities Managers are under pressure to deliver smarter, more resilient, and more sustainable operations. For many, this means moving beyond spreadsheets and legacy systems to embrace modern asset management platforms powered by cloud, IoT, and analytics. Yet technology alone is not enough. The success of any rollout depends on how well organisations manage the people, processes, and platforms involved in change…
- Secure Stakeholder Buy-In Early
New systems can impact a wide range of stakeholders, from finance teams to maintenance engineers. Securing buy-in requires clearly articulating the business case, not only in terms of efficiency and compliance, but also how the platform supports strategic goals like net zero, resilience, or cost control. Best practice involves engaging stakeholders early, mapping their priorities, and involving them in pilot phases. This helps reduce resistance and ensures the project is seen as an enabler, not an imposition. - Invest in Training and Communication
Even the best technology will fail if staff don’t know how, or why, to use it. A structured training plan is critical, combining role-based modules with hands-on practice. Equally important is clear communication: explaining what’s changing, why it matters, and how it will benefit teams day to day. Leaders should identify “change champions” across departments to act as advocates, helping colleagues build confidence in the system. - Prioritise Data Migration and Quality
Asset management systems are only as good as the data they hold. Migrating data from legacy systems requires careful planning to ensure accuracy, completeness, and standardisation. Many organisations underestimate the time needed to cleanse and validate data before migration. Best practice is to start small, migrating a subset of data first to test quality and workflows, before scaling up to full estates. - Phase Deployment for Manageable Change
Rolling out a new system across an entire estate in one go can be overwhelming. Phased deployment allows teams to build confidence, troubleshoot issues, and refine processes before scaling. Piloting in a single site or department also generates quick wins that can be used to demonstrate value, helping maintain momentum and support. - Align Technology with Process Improvements
A new platform is an opportunity to re-examine existing processes. Instead of simply digitising inefficiencies, leaders should redesign workflows to take advantage of automation, integration, and analytics.
Successful asset management rollouts are not IT projects: they are change management projects. By focusing on people, process, and platform, facilities managers can unlock the full potential of new solutions, ensuring they deliver both operational and strategic value.
Are you searching for Asset Management solutions for your organisation? The FM Forum can help!
Photo by SEO Galaxy on Unsplash
