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Sodexo

Sodexo initiative searches for ‘next gen’ FM leaders

Sodexo’s corporate services business has joined forces with HIT Training to launch a development programme tasked with supporting and developing the next generation of FM leaders.

The comp[any says its programme has been created to offer a structured apprenticeship journey for qualifying existing employees and new recruits to complete either a customer service practitioner or customer service specialist apprenticeship.

Both apprenticeships are 18-month courses and include an IWFM accredited facilities services qualification, level 2 certificate for practitioner apprentices and level 3 certification for the customer service specialist cohort.

Kim Leahy, HR Director, Corporate Services, Sodexo UK & Ireland said: “This new development programme is a really important part of our people strategy. We are committed to supporting and developing the next generation of leaders for our business.

“To achieve this, we truly believe customer service skills are crucial in the delivery of workplace experience and consumer driven FM.”

The aim of the Futures programme is to provide employees with the right skills, capability and attitude to deliver facilities management focused on people and experiences, rather than buildings and services. Each participant on the Futures programme will be employed in a permanent role with Sodexo with the programme comprising mainly on-the-job training, with around 20% of the learning completed off-site.

On completion of the programme the graduates will be able to build their career within Sodexo and using the skills acquired from the course will act as a customer service specialist within their team. They will gather and analyse data and customer insight in order to drive innovation and deliver more strategic, employee-focused partnerships. 

Leahy added: “We acknowledge that to succeed we need to give people the right skills and attributes to deliver against our clients’ needs now and into the future.

“We are really looking forward to welcoming our first cohort of participants and see this new programme as a way we can help them kick-start a long and rewarding career at Sodexo.”

As part of its wider Public Service Pledge Sodexo says it’s committed to engage 850 apprentices every year.

Top 5 global FM suppliers revealed by Technavio…

Basing its findings on key factors such as ROI, sustainability, customer satisfaction, floor occupancy rate, pareto analysis and consistent performance measurement framework, a new report deriving from the global technology research and advisory company, Technavio, has affirmed the top 5 performing global facilities management suppliers up until the year 2020.

The report acknowledges that the FM market is dominated by large ‘global players’ as a majority of supplier companies are getting involved with mergers and acquisitions to achieve maximum international reach; in addition to enhancing their service capabilities. Therefore, it has been suggested that organisations prefer to outsource their FM services and the suppliers are developing environmental management plans to adhere to the industry’s regional and global regulations.

In order, the top 5 global FM suppliers are:

  1. Sodexo: Provides facility management and food services across different industries worldwide. The company serves more than 75 million people every day. It provides more than 234 services for the benefit of clients’ employees. In March 2016, Sodexo was awarded a 10-year contract by Rio Tinto to deliver facility management services for its operations in Australia. 
  2. Compass Group: A global leader in food services and FM support services. K-12 (part of the Compass Group) serves more than two million students every day in the US alone. Approximately, one-third of the top business schools in Europe are served by the company, and the Compass Service Framework was designed by the company to enhance their service capabilities and provide high-quality service to customers. 
  3. Aramark: Currently maintains approximately 1 billion square feet of facilities across multiple industries worldwide. It owns over one million square feet of meeting space globally. The company manages over 45 unique world-class residential and day centers across the US and Canada. In April 2016, Aramark won Citi’s Sustainable Partner Award in recognition of the high-value services provided to the Citi Group. 
  4. ISS A/S: Generates three million work orders on an annual basis. Annually, the company serves 13,809,467 square metres of office and industrial space globally. It caters to a large and diversified portfolio of B2B customers across industry sectors. The company performs 30 billion square meter of cleaning activities globally.
  1. CBRE: One of the largest FM service providers across the globe with a total workforce of 25,000 EFMs and 13,000+ engineering professionals. It caters to a client base of 25.8 million occupants and tenants in the global commercial real estate market. The company employs 300+ HSSE professionals, 40+ OSHA, and 501 trainers for health and safety as well as environmental management.

 

To request a sample report, click here

Sodexo ‘proud’ to partner with the Stoddart Review…

The provider of specialist catering, life support and remote site facilities management services, Sodexo, has announced its partnership with the recently launched Stoddart Review in a bid to highlight the importance of facilities management roles.

The Review, which was founded in honour of Chris Stoddart MSc., FCIOB, FBIFM after his sudden passing in 2014, brings together decision makers and industry leaders in the provision of high performing workplaces; existing to put the workplace on the ‘business agenda’.

Marketing and strategy director at Sodexo, Andrew Wilkinson, commented: “I often get the opportunity to speak to organisations about their challenges in engaging employees, improving productivity or driving a culture that is more agile, diverse and collaborative.  I can see a clear trend emerging in the increasing number of clients who recognise the value that outsourced facilities/workplace management services can bring.”

He continued: “The challenge however is making this the norm, it is something we should surely all be focussed on. By bringing together the thoughts of business leaders and world-leading thinkers in the provision of high performing workplaces the Stoddart Review can only help in this as it exists to put workplace on the business agenda.”

 

Find out more about the Stoddart Review here