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IWFM Awards

Inaugural IWFM Awards winners revealed

Excellence in the field of facilities management was celebrated in spectacular style at the inaugural IWFM Awards on October 14th.

Hosted by comedian Hugh Dennis at London’s Grosvenor House Hotel, 2019’s occasion was the first since the Institute’s name change last year and the nineteenth since it all began 2001.

A sparkling evening spot-lit the lucky thirteen individuals and organisations driving innovation and creating impact through a range of projects, products and partnerships and honoured them before peers, partners and friends.

A new Profound Impact award, recognising an individual whose contribution has had a positive and lasting impact on the profession went to Samantha West, a transgendered female, celebrated for how she had turned a deeply personal journey into an open conversation inspiring others to live their own truth, and sparking an industry-wide movement for changing attitudes and embracing diversity.

In his first formal Awards engagement since taking up the position in the summer, IWFM Chairman Martin Bell said:

“Occasions like tonight, where we focus on our best, really help us to evidence our impact to those beyond our world; championing the difference that excellence in workplace and facilities management can make and demonstrating our contribution to broader organisational success.

 “Our profession is about people. The people we enable through our best work, to do their best work. As we adapt to a fast-changing, more integrated world, understanding, encouraging and embracing our diverse talents can only be an asset.”

Bell also named two charities, the National Autistic Society and the Ethical Property Foundation, the former adopted by the Chairman for his tenure and the latter selected as the IWFM’s charity partner for a five-year term. 

Of 45 finalists in thirteen categories across the themes of Impact, Innovation and People the winners were:

Impact

Recognising those making a difference not only in the workplace and facilities management profession but also wider society in the areas of customer experience, the environment, organisational performance and social value.

Impact on Customer Experience

  • Savills RISE, Savills UK

Impact on Organisational Performance

  • Transformation of facilities operations at Rolls Royce, Rolls-Royce and Mitie

Impact on Society and Social Value

  • Creating Profit for a Purpose, Eric Wright FM

Impact on the Environment

  • Project Ceres Plastics Reduction, ISS with a big four professional services firm

Innovation

Celebrating stand-out products, services and relationships that help to improve processes, including service delivery, as well as assisting with challenges facing the profession.

Innovation in People Development & Empowerment

  • Empowering people through ENGAGE, Interserve and E.ON UK

Innovation in Products and/or Processes

  • The IMPACT Programme, OCS Group UK

Innovation in Supplier Relationships

  • Property Team, Direct Line Group

Innovation in Technology and Systems 

  • Waterless Urinal Technology, WhiffAway Group

People

Highlighting the humans making a difference to the profession, the teams, the newbies, the managers and leaders whose talent and dedication underpins it all.

Team of the Year

  • AstraZeneca Macclesfield Campus FM Team


Newcomer of the Year

  • Maddie Hayes, Mace Macro

Manager of the Year

  • Fiona Stewart, Student Living by Sodexo

Leader of the Year 

  • Chris Kenneally

Profound Impact Award 

  • Samantha West

IWFM Awards 2019: The finalists in full

The finalists for the IWFM Awards 2019 have been revealed, with this year’s ceremony introducing new categories.

The 45 finalists in 12 categories across the themes of Impact, Innovation and People are:

Impact

This category seeks to recognise those making a difference to not only the workplace and facilities management profession but also wider society in the areas of customer experience, the environment, organisational performance and social value.

Impact on the Customer Experience

– FM Helpdesk Transformation, NHS Property Services
– The customer experience partnership, ENGIE and Biffa
– Customer Service Program, Emaar Asset Management
– Savills RISE, Savills UK

Impact on Organisational Performance

– EDGE, Heathrow Airport
– UK Operations Team, Rolls-Royce and Mitie
– Improving employee satisfaction and office design through the introduction of height-adjustable desks, Skyscanner – Edinburgh
– Transforming a national broadcaster in Scotland, Interserve and the BBC
– Impact on Organisational Performance Standard, Chartered Bank, Mace Macro and Leesman

Impact on Society and Social Value

– Sodexo Public Service Pledge, Sodexo
– Eric Wright Group Creating Profit for a Purpose, Eric Wright FM
– Junior Engineering Engagement Programme, ABM UK
– A best practice social value framework for lasting legacies for communities, VINCI Facilities

Impact on the Environment

– Fuel switch: Moving from coal to turmeric and chilli, GSH India and Kaleesuwari
– ISO 50001, An Garda Síochána
– Future proofing FM at Regent Street and St James, Demand Logic with JLL (RSMD) and BNP Paribas Real Estate
– Project Ceres, EY with ISS

Innovation

This category seeks to identify and recognise a stand-out products, services and relationships that help to improve processes, including service delivery, as well as assisting with challenges facing the profession; it invites research into best practice.

Innovation in People Development & Empowerment

– Building Your Leadership Signature Development Programme, Bouygues Energies and Services UK
– Empowering people through ENGAGE, Interserve and E.ON UK
– EDGE, Heathrow Airport
– CARES, Sodexo

Innovation in Products and/or Processes

– Superproof, SafeGroup
– The IMPACT Programme, OCS Group UK
– Property/Workplace Integrator, Sodexo
– Evidencing compliance on-site via the ‘Customer check in check out’ app, VINCI Facilities

Innovation in Supplier Relationships

– Property Team, Direct Line Group
– Together Stronger Partnership, AstraZeneca and Sodexo
– Heathrow Engineering & Asset Management – Supplier Relationships, Heathrow Airport

Innovation in Technology

– My Day – Workplace Experience App, EY and ISS
– Delivering world-class VIP visitor experiences, Gregory Blondeau
– Waterless Urinal Technology, WhiffAway Group
– Enterprise Control System, Sainsbury’s 
– ‘Customer check in check out’ app, VINCI Facilities

People

This category highlights the individuals making a difference to the profession, their teams and organisations, including those new to the profession and the leaders within it.

Manager of the Year

– Fiona Stewart, Student Living by Sodexo
– Gaetano D’Altrui, CNCP soc. coop. Facility Management Rome, Italy
– Eng.Vazeer Husain, Adeeb Group, UAE

Newcomer of the Year

– Aimilia Marnerou, ENGIE
– Maddie Hayes, Mace Macro
– Jonathan Hill, ENGIE

Team of the Year

– Lantei
– Leading the Way: Churchill North East & Yorkshire
– Engineering & Asset Management Facilities Team, Heathrow Airport
– AstraZeneca Macclesfield Campus FM Team
– The Performance and Digital Team, VINCI Facilities
– 1Team, Vodafone and Mitie

IWFM Awards Chair of Judges, Steve Gladwin, said: “This year’s roster of finalists for the IWFM Awards is exceptional.  When market conditions are tough it’s easy to dismiss celebrations as trivial and overlook the chance to stand among peers and recognise all the achievements made by teams and by organisations throughout the year. It’s at occasions like our Awards and the afterglow that follows, that we recognise some of the best work happening right now in our profession. 

“That’s why it’s more important than ever that we come together as a community to celebrate achievements of distinction, so I urge all those involved in our profession’s future to attend.”

The winners will be announced at the Awards ceremony at London’s Grosvenor House Hotel on Monday, 14 October.

Tickets and tables are now available and can be booked at www.iwfmawards.org