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International Facility Management Association

From mailroom to boardroom – The opportunities presented by a career in FM

The UK chapter of the International Facility Management Association (IFMA) has published a global outlook report featuring interviews with FM leaders to explore the trends, opportunities and challenges faced by FMs.

The report takes in expert views from 12 FM professionals in the UK, US, Russia, Poland, Sweden, Italy, Portugal, Bulgaria, Nigeria, South Africa and Australia.

A key question was: “If you had to sell FM as a career choice, what would be your sales pitch?”

Martin Pickard, president of the IFMA UK chapter: “A career in facility management is one of the most diverse and interesting pathways you can follow. If you are people focused, a great problem solver, a terrific communicator and excited by the opportunities brought by change then you’re halfway there in an international profession that can take you from the mailroom to the boardroom.”

Zack Farrar, CFM, Jacobs, Milwaukee, U.S.: “I love not having to do the same thing every day. FM roles are so diverse and give the opportunity to learn and do more and more, as you move through the roles, locations and organisations. At the end of the day I’m a project manager with many hats and a lot of knowledge on a lot of things. It’s a fantastic way to become a well-rounded professional and make a good living.”

Andrew Mason, owner, Workplacefundi, South Africa: “As a young FM, new to the industry, you can expect to lead a small team of cleaners, security guards and receptionists in the facility that you look after. To do this, you will need leadership skills, so I would sell facility management as one of the quickest routes for our youngest talent to get onto the leadership ladder.”

Helena Ohlsson Skjeld, director of services, Scania Region, Sweden: “If you work in FM, you can make a difference in almost every industry. You can make better buildings, smarter infrastructure, reduce negative impact on our planet, create safer and healthier environments, improve workforce happiness and productivity, and even save lives.”

Adejumoke Akure, partner, Estatelinks Ltd, Nigeria: “FM makes innovation and creativity possible. FM creates a rich well of empowerment that is clearly relevant in nation building both of physical infrastructure and economics. It’s a great tool for international trade and wider influence.”

Luis GameiroJLL regional facilities managerPortugal: “It’s a job only for the brave and most daring ones.”

Stephen Ballesty, FRICS, FAIQS, CFM, IFMA Fellow, director, In-Touch Advisory, Sydney, Australia: “FM is the foremost contributor to a more productive, sustainable and liveable built environment, leaving only one question: ‘What role will you play?”

You can download the paper here: www.ifmauk.org/downloads

IFMA releases benchmark report for facility management

The International Facility Management Association (IFMA) its latest Operations and Maintenance: Qualitative Analysis Benchmarking Report.

The report, produced by IFMA’s FM Research and Benchmarking Institute (RBI), is a comprehensive analysis of the most recent operations and maintenance benchmarking survey of more than 2,000 individual responses representing 98,000 buildings in 35 industries

The industry body is particularly keen to focus on a section exploring FM strategies for organisational agility and change management.

The 2017 report focused primarily on financial metrics, while the Operations and Maintenance: Qualitative Analysis Benchmarking Report provides data from the United States and Canada on practices and tools being used by industry professionals in managing facility services quality.

For example, the report describes outsourcing of in-house maintenance needs and preventive maintenance plans.

The report includes data-based insights that can translate into operational guidelines for:

  • Solid waste diversion
  • Legislative mandates
  • Energy management
  • Green janitorial training and programs
  • Maintenance management
  • Planning
  • Work requests and device usage
  • Satisfaction with and perception of information technology services
  • Benchmarking plans
  • Customer satisfaction survey use and frequency
  • Organizational agility

“Like the businesses they serve, FM professionals are themselves operating in a perpetual state of change,” said Nickalos A. Rocha, RBI’s director of ​research and operations. “Benchmarks have always captured a cross section of time to help inform strategic decisions, provide external validation or reveal operational shortcomings. For that reason alone, this report comes through in a big way, covering tools and tactics that define modern FM. On top of that, we’ve taken an extra step to ask FM professionals about their strategies for organizational agility. This analysis offers insights for how FM is thriving in a dynamic environment of change.”

The report is available for purchase and immediate download at: bit.ly/ombenchmarks18