Facilities Management Forum | Forum Events Ltd Facilities Management Forum | Forum Events Ltd Facilities Management Forum | Forum Events Ltd Facilities Management Forum | Forum Events Ltd Facilities Management Forum | Forum Events Ltd

Posts Tagged :

5 Minutes With

5 Minutes With… Brendan Musgrove, Cordant Security

In the latest instalment of our FM executive interview series, we sat down with Cordant Security Managing Director Brendan Musgrove to talk about his company, industry trends and Tripel Karmeliet…

Tell us about your company, products and services.

Cordant security has a turnover of £110m and is one of the UK’s largest suppliers of manned guarding. Family owned, we are social business operating beyond the usual shareholder driven values.

What have been the biggest challenges the Security industry has faced over the past 12 months?

Attracting the right calibre of candidates at the market rates some end uses demand has proven increasingly difficult. We are trying to address this through best in class recruitment processes and making security an attractive career by offering a fully structured approach to development.

And what have been the biggest opportunities?

There have been some major changes in the competitive landscape which has created opportunities for those agile enough to take them.

What is the biggest priority for the Security industry in 2019?

To come up with new and innovative ways to deliver value for money over and above the traditional models which may have worked up until this point.

What are the main trends you are expecting to see in the market in 2019?

For suppliers, it has to be being increasingly judged on output rather than input, demonstrating the value they add to their clients. In fairness this is continuation of a trend that has been developing for some time now.

What technology is going to have the biggest impact on the market this year?

I believe it will be putting two way data in the hands of the security officer. Both in order to direct their actions in a more targeted way, but also to provide Management Information to the end client.

In 2022 we’ll all be talking about…

Brexit… Still I suspect!

Which person in, or associated with, the industry would you most like to meet?

No one in particular. I have had the pleasure to meet such a wide range of people in this industry, some of the most interesting being those you wouldn’t necessarily think so. Therefore I’ll keep an open mind!

What’s the most surprising thing you’ve learnt about the sector?

That some clients rightly value security very highly… and yet want to pay so very little for it.

You go to the bar at the Security Management Summit – what’s your tipple of choice?

A nice strong Belgium beer – Tripel Karmeliet.

What’s the most exciting thing about your job?

It has to be the variety, no day is ever the same.

And what’s the most challenging?

Nothing much. Surely, the difficult bits are all part of the fun of it!

What’s the best piece of advice you’ve ever been given?

“If your snout is too far in the trough you can’t see what the other pigs are doing”…

Peaky Blinders or Stranger Things?

Peaky Blinders of course! No contest!

5 Minutes With… Guy Pakenham, Cordant Cleaning

In the latest instalment of our FM executive interview series, we talk to Cordant Cleaning Managing Director Guy Pakenham about his company, industry trends and difficult TV viewing choices…

Tell us about your company, products and services. 

Cordant Cleaning, part of the Cordant Group, is a Social Business whereby salaries and shareholder dividends are capped so that we can improve society person by person. Our teams deliver cleaning services throughout the UK predominantly in the transport and logistics sectors however we have a wide client portfolio in a number of markets. We have undergone a period of huge growth over the last four years, more than doubling the turnover organically to £80m.

What have been the biggest challenges the FM industry has faced over the past 12 months?

The uncertainty of Brexit has certainly had an impact as FM companies rely heavily on a European workforce. There is no indication that existing staff will not be allowed to stay, however, GB has obviously become a less attractive destination of choice for those economic migrants of the future.

And what have been the biggest opportunities?

Whilst the public sector seems to be more and more interested in taking services in-house we have certainly seen large companies in the private sector that were traditionally in-house operators look for the cost savings and other benefits of outsourcing.

What is the biggest priority for the FM industry in 2019?

To survive and thrive in the lead up to and new world of Brexit.

What technology is going to have the biggest impact on the market this year?

I am speaking as an MD of a cleaning business, but how companies provide their clients with MI has seen a significant focus; moving away from paper and being able to communicate and see KPI performance in real time on screen. 

In 2022 we’ll all be talking about…?

I really hope not, but probably Brexit. This topic may well be wrapped up in the performance of a new government that at the moment could be anyone…

What’s the most surprising thing you’ve learnt about the FM sector?

The strange situation that if end users want to save money they first go the FM companies who operate on the lowest margins. Or am I just being naive?

You go to the bar at the Facilities Management Summit – what’s your tipple of choice?

Bottle of lager. Still a teenager at heart…

What’s the most exciting thing about your job?

Like most people who can make a difference to a large organisation very quickly, the most exciting thing is having ideas that you can put into action.

And what’s the most challenging?

There is no doubt that H&S, Compliance, GDPR and HR requirements has grown astronomically over the years. Some of these are appropriate, however, the amount of work, time, energy and expense for a business is always a challenge to get right every day…

What’s the best piece of advice you’ve ever been given?

Do not recruit in your own likeness.

Peaky Blinders or Stranger Things?

It has to be both!

5 Minutes With… Bruce McDonnell, Incentive FM

In the latest instalment of our FM executive interview series, we spoke to Bruce McDonnell, Managing Director at Incentive FM, about his company, industry issues, careers advice and Peaky Blinders…

Tell us about your company, products and services

At Incentive FM we self-deliver the full range of TFM services.  Our model is open book, fully transparent and our aim is to work in true partnership with our clients as trusted advisors.

What have been the biggest challenges the FM industry has faced over the past 12 months?

The effects of Carillion and other struggling businesses has placed nervousness with clients and supply chain alike.  Brexit has, and is bringing its own challenges regarding the uncertainty and shifting rules around EU nationals working and applying for settled status as well as the whole debate over supply from the EU, the impact that may bring and identifying clear resilient processes to keep the wheels turning.

And what have been the biggest opportunities?

I think the biggest opportunities for us as a business is that we are in a unique space in the market, we are not a huge multinational bottom line focussed corporate like many of our competitors.  Instead we are fully independent, truly listen to our clients, we are empowered to make the right decisions and focussed on working with businesses to develop long term sustainable partnerships.  We are seeing more and more clients looking for that independent partnership way of working.

What is the biggest priority for the FM industry in 2019?

People! We need to make sure that our people are at the heart of everything we do.  The nervousness discussed already ripples through to employees and that coupled with Brexit and other factors mean that as always for us we need to keep our teams informed, be a good employer, reward and recognise great performance and live our vision of “to have staff who love working for us and clients who love working with us”.

What are the main trends you are expecting to see in the market in 2019?

There is a lot of excited buzz around Artificial Intelligence, Internet of Things along with other smarter ways of working.  For us, harnessing this technology to deliver real value to our clients and the industry is essential.  There are a lot of white elephants out there so we all need to tread carefully and confidently in this emerging market.  There are a lot of financial pressures in the industry, particularly in retail and clients are keen to see strategies that harness technology output to deliver savings.  This will only become more prevalent.  Working smart is nothing new, everyone needs to focus on evolution and how we adapt our overall approach to match future demands.  Innovation isn’t just a clever widget or system, its doing things differently to enhance what or how we do things to deliver value.

In 2022 we’ll all be talking about…?

As a fan of all things winter sport related I’m sure I will be talking about the Bejing winter Olympics.  I’m fairly certain there will also be some talk of the football World Cup too!

Which person in, or associated with, the FM industry would you most like to meet?

 The Home Secretary, National Security is part of facilities management for our nation isn’t it?

What’s the most surprising thing you’ve learnt about the FM sector?

The fact that it is the third largest employment sector in the UK behind the NHS and construction.

You go to the bar at the Facilities Management Summit – what’s your tipple of choice?

Japanese whisky served with a smile!

What’s the most exciting thing about your job?

Working with great teams. 

And what’s the most challenging?

Sustaining the culture and values as we grow.

What’s the best piece of advice you’ve ever been given?

Leave problems and challenges on the wave behind and focus on the gap in the waves in-front of you! (I heard this from Humphrey Walters and his learnings from sailing around the world in the toughest yacht race, the BT Global Challenge).

Peaky Blinders or Stranger Things?

Peaky Blinders!

5 Minutes With… Julian Harrison, Director, myfm

In the latest instalment of our executive interview series, FM Briefing sat down with myfm Director Julian Harrison to talk about the company’s offerings, market opportunities, industry challenges and Line of Duty…

Tell us about your company, products and services.

We are an FM management company that provides our clients with an end-to-end project delivery and support services. We work closely with the industry’s largest service providers. Either placing our associates into management positions within a contract, or by directly delivering solutions and supporting our clients in the delivery of high quality services, Myfm strives to deliver an accountable, totally dependable management resource that provides real value to our clients. 

What have been the biggest challenges the FM industry has faced over the past 12 months?

Our impact on the end-user. The industry has been getting used to moving away from the concept of “facilities management” towards that of “workplace management”. Whereas before FM tended to limit its focus on the “bogs and basins” fundamentals of keeping a building going, it’s now more about how building users feel about their organisation and their environment.

Many people in FM are still talking solely about workplace. The challenge for both end-user clients and service providers is to re-orientate our business to focus more on how our services can impact the success of our host businesses through impact on people, brand and productivity.  

What are the main trends you are expecting to see in the market in 2019?

I’ve noticed a shift amongst service providers from focusing solely on information transparency between ourselves and the client towards how we use information and technology to improve our services. Who’s in meeting rooms and when? What washroom and kitchen facilities are being used etc. 

We recently worked with a client using an occupancy monitoring and resource deployment solution which informed janitors in real time what facilities needed to cleaned, massively improving efficiency and service quality. Any technology that can accurately monitor usage of facilities and disposables will have a significant impact in disrupting the market in coming years.

In 2022 we’ll all be talking about…?

Energy management and sustainability will be even more high-profile areas. Buildings themselves will have to become more flexible to accommodate a “revolving door” of users. Buildings will also make far greater use of IOT “internet of things” to provide integrated facilities services that are far simpler and more effective to manage. 

What’s the most surprising thing you’ve learnt about the FM sector?

I’ve been surprised by how slow FM has been to leverage our effects on the success of the core business. Workplace quality and environment have a huge effect on staff wellbeing & retention, which in turn has a huge effect on the success of a building user’s business. I’m surprised that FM hasn’t made the case that we are not just a “necessary evil” or overhead but can be a dynamic and influential factor on business success.

You go to the bar at the Facilities Management Summit – what’s your tipple of choice?

This is easy. Mine would be a Young’s extra special bitter or any well-kept real ale. 

What’s the most exciting thing about your job?

FM is a diverse and dynamic industry. No day is the same so the problems we help our clients deal with always present exciting new challenges to tackle.  

And what’s the most challenging?

Sometimes political relationships between service provider and end-user can blur our understanding of where accountability and responsibility lie in a contract. This can sometimes disrupt our ability to maximise our potential value to the client. 

What’s the best piece of advice you’ve ever been given?

Listen carefully and thoroughly. Let others have their say first. Often task-orientated people can jump too quickly to reach a solution. It’s far more engaging and effective to let others clarify their objectives and concerns thoroughly first.

Baptiste or Game Of Thrones?

Baptiste. But Line of Duty is better. 

www.myfm.co.uk