26th & 27th January 2026
Radisson Hotel & Conference Centre, London Heathrow
29th & 30th June 2026
The Manchester Deansgate Hotel
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January 2026
June 2026
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Andrew Hulbert
Chair of IWFM

“Exploring the opportunities of transformational tech in FM”

An immersive experience focusing on FM technology trends, people demographics and the opportunity for the sector.

  • AI and building your approach in session
  • Data
  • Automation
  • Sustainability
  • Humans

BIO

Andrew Hulbert has been the Chair of the Institute of Workplace and Facilities Management since July 2025 after acting as a volunteer for over 15 years. Andrew is also a successful entrepreneur in the Facilities Management sector and also is the founder of the diversity charity, Tomorrow Meets Today.

Dave Pankhurst
Future Connected Solutions Director | BT

“From Site to Sky: Faster, safer inspections with drones”

How drone surveys can transform facilities management operations, and how we’re using drone technology to protect critical infrastructure.

  • How drone surveys enhance infrastructure resilience with high-resolution imaging and real-time data
  • Our journey from in-house drone development to a fully commercial surveying service
  • Real-world case study showing how drones improve flood-risk assessments, resilience, and cost efficiency
  • Benefits of drone surveys vs. traditional methods
  • Overview of safety, regulatory compliance, and the wider impact on customers, communities, and stakeholder engagement.

BIO

Dave is an accomplished senior leader with 20 years of experience in the telecommunications sector. Dave has built and grown BT’s drones team over the last4 years, creating the foundations for BT within the UK drone industry and continuing to develop capabilities through in house development and market leading partnerships. Prior to this Dave ran a product management team in BT and previously worked as a Technology Partner within EE, driving complex change management programmes.
Dave sits on the BEIS Drone Industry Action Group (DIAG), and is one of the founding members of the Future Aviation Industry Working Group – Airspace Integration (FAIWG:AI).

Paul Whiteley
Strategic Change & Transformation Manager | EDF

“Building a Culture of Sustainable Change: Velocity, Clarity, and Compliance in FM”

Strategic transformation in FM requires balancing velocity with structure. This presentation discusses how we can enable sustainable change through governance frameworks, workforce challenges and external pressures.

  • The strategic case for change and how we create intention
  • Understanding the what, how and why for your teams
  • Velocity : speed vs strategy
  • Structural Enablers : how to make change sustainable
  • FM specific challenges and solutions

BIO

Paul Whiteley is a strategic change and transformation consultant specialising in Facilities Management. With over 20 years of FM experience, Paul partners with organisations to drive operational efficiency, governance excellence, and sustainable transformation. His work with focuses on applying research backed and evidence-based frameworks and industry standards to deliver measurable outcomes in complex FM environments. With experience spanning change leadership, process optimisation, and stakeholder engagement, Paul helps FM professionals translate strategic vision into operational reality. He brings a practical, systems-focused approach to navigating the evolving landscape of modern facilities management.

Mandy Langstaff
Senior Advisor acting as policy lead for Simpler Recycling | Environment Agency

“Simpler Recycling Regulations – Compliance for FMs”

This presentation is intended to set out Simpler Recycling regulatory requirements, including the policy detail and compliance and enforcement

  • simpler recycling background
  • simpler recycling policy
  • simpler recycling compliance and enforcement
  • simpler recycling guidance and further information

BIO

I have worked for the Environment Agency and Natural Resources Wales since 1996 and prior to that worked in a local authority waste regulation department. I have over 33 years’ experience in waste regulation across various sectors including waste transfer and treatment, biowaste, end of life vehicles, landfill and hazardous waste.

My current role at the Environment Agency is as a Senior Advisor acting as policy lead for Simpler Recycling. I provide technical advice to government on Simpler Recycling and I ensure the Environment Agency’s regulatory approach delivers in line with the Regulators code. 

Dax Goose
FM Contracts Manager Workplace Solutions | M&G

“Are You the Coach on the Couch? How Small Steps Create Real Efficiencies”

A practical and engaging look at how small, everyday actions from frontline teams create meaningful efficiencies. Discover how simple behavioural shifts drive performance and natural cost savings across FM operations.

  • Why we “coach from the couch” and miss opportunities for efficiency
  • Small steps → operational improvements → natural cost savings
  • The SEE → SAY → SAVE framework
  • Building a culture where everyone contributes
  • Real examples of micro-efficiencies delivering big impact

BIO

Dax Goose is an operations and facilities leader with over 30 years’ experience driving performance, efficiency, and organisational transformation across construction, FM, and commercial environments. MBA-qualified and known for his practical, boots-on-the-ground approach, Dax blends strategic insight with hands-on operational expertise. He has led major multi-site programmes, embedded sustainable cost efficiencies, and built high-performing teams in fast-paced, complex environments. As the author of the Ops in Action series, Dax champions simple, repeatable operational behaviours that deliver consistent results. His trademark philosophy: small steps, taken by everyone, create the efficiencies that change everything.

Beth Goodyear
Director | FMHS Consulting Ltd

“From Reactive to Productive – Managing your personal PPMs for maximum efficiency!”

Workplace and Facilities management professionals are experienced in managing their buildings PPMs efficiently, but often don’t score as well when managing their own balance scorecard…This session will consider how to maximise efficiency in four key areas;

  • Energy management – how much energy is being wasted through stress and urgency?
  • Efficiency and Sustainability – are ways of working efficient, is energy being used sustainably?
  • Health and safety – how much focus is there on the health side of H&S?
  • Maintenance – is too much time being spent on reactive work?

BIO:

Beth is an established trainer, speaker and facilitator with over 26 years of managing buildings and teams.

Prior to starting FMHS Consulting Ltd, Beth held a number of high-profile roles including Head of Facilities Management at Ascot Racecourse where she was responsible for all FM operations – the impact of the changes made were so successful, the patron at that time, Her Majesty Queen Elizabeth II, noticed and passed comment!

As one of the leading trainers in her field, Beth specialises in 4 key areas; Professional Development; Facilities Management, Health & Safety and Mental Health and her feedback is exceptional, with learners using words like ‘inspirational, motivating, engaging and brilliant!

Alan Stenson
Founder | Neutral Carbon Zone

“Embedding Sustainability: A Strategic FM Guide”

The presentation will cover why embedding sustainable practices is critical to future success, the business benefits it offers, and practical steps to successfully begin that journey to net zero. Leading to what a credible pathway looks like, with a couple of examples of businesses in the FM sector who are already embracing sustainability and are now seeing the long-term value of positioning themselves as industry leaders.

  • Why sustainability matters in FM
  • The business benefits
  • Sustainability in practice
  • Your credible journey to net zero
  • Embedding sustainability – case studies

BIO:

Alan has been a sustainability entrepreneur for the past 18 years. Having established a carbon management consultancy in 2006, Alan has been lucky enough to work with many early adopters and industry leaders across a wide range of industries. In 2022 he co-founded Neutral Carbon Zone with an exceptional team of talented colleagues to create a tech-enabled solution for managing organisational, operational and supply-chain emissions, to take motivated clients on their journey to net zero.

Figen Murray
Campaigner for Martyn’s Law

“From Tragedy to Legislative Change”

After losing her son in a terrorist attack in May 2017 Figen Murray realised that there are no legal requirements for venues to keep customers and staff safe from terrorist threats. After starting a campaign, she is now working with the government on this legislation.

  • What happened at the arena and the weeks that followed?
  • The campaign
  • Working with the government
  • My concerns regarding the legislation
  • My hopes regarding the future of the security industry, FM & the impact on society

BIO:

Figen is the mother of Martyn Hett, who was tragically killed alongside 21 others at the Manchester Arena terrorist attack in May 2017.

Figen has been working with the Government and the security industry to make tangible changes to security at venues. She is the force behind Martyn’s Law, a legislation requiring publicly accessible locations to improve security against the threat of terrorism. She achieved a distinction in her MA in Counterterrorism from the University of Central Lancashire.

Figen’s dedication and work in counter terrorism saw her awarded an OBE in the 2022 New Year’s Honours List.

Dean Marsh
Business Development Manager | Equity Energies

“Making energy strategy work in Facilities Management”

You’ll be taken through how to align your business’ energy strategy with your wider financial and organisational goals in order to build a more sustainable future.

  • What net zero means in general and to you
  • How sustainability and net zero can make business sense
  • How a net zero pathway is created and put into action
  • Energy procurement and costs

BIO

Dean Marsh is a seasoned professional in sales and procurement, with extensive experience across the gas, oil, and power markets. Over the years, they’ve supported global private equity firms and their portfolio companies across EMEA and APAC, delivering practical cost-saving strategies across a range of indirect spend areas. Known for their clear communication and commercial awareness, Dean offers a steady, informed perspective on how businesses can manage energy procurement more effectively and make confident decisions in a changing market.

Geoff Prudence
Director | Modern Support Services

“What’s your Strategy for 2025 and beyond?”

Geoff Prudence will discuss and provide thought provoking experiences on developing
strategies for yourself and teams which will include:

  • Overarching Business Strategies
  • Your Own Development
  • Your Teams’ Development
  • Maintenance Strategies and Strategic Sourcing.
  • Real Leadership techniques.

BIO:

Leader and Director in the FM industry and particularly known for actively championing the need for effective maintenance strategies, workable designs and driving improved standards of delivery in the built environment. Led numerous industry activities, panels, boards, improvement initiatives, with 21 years as Chair of Chartered Institution of Building Services Engineers – Facilities Management Group, and founder of CIBSE Fellows Network.

With over 50 years experience in private and public industry, including the Banking Sector, Critical Environments, large property portfolios, Transport/Rail Infrastructure, Local Authorities, District /Regional Government and the Education sector, with particular emphasis in recent years with leading change and business transformation.