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PMC have 100% client retention rate, choose the best company for your portfolio!

PMC Ltd are a large 15-year-old family run Hard FM company providing planned/reactive maintenance, projects and ground works for the commercial, retail and care sectors.

We are based the North West but provide services all over the North of England, Wales and the Midlands. We manage hundreds of sites providing multiple services such as M&E, drainage, decoration, roofing and landscaping within a service charge contract, as well as working on a reactive basis and larger project work for our clients.

We currently boast a strong client base working with JLL, HSBC, Next Retail and Iceland amongst others for many years and have a quality in house team of over 25 operatives who are all fully accredited and insured.

Our team are extremely experienced and provide a high-quality service with all enquiries being responded to within 24 hours and undertaking quality control checks on completed work to maintain our high standards. This service is testament to the fact we have a 100% client retention rate in the last 5 years and pride ourselves on delivering an efficient, personal and quality service.

Testimonials

I have worked with PMC for over 10 years and the whole team provides a high standard of service that I just don’t get with other companies’

Facilities Manager – Colliers International

I am very pleased with the professionalism and workmanship that PMC consistently deliver on all fourteen of my sites and I would not hesitate to recommend them.                      

Regional Facilities Manager – JLL

Enquire today on 01515266288

www.pmc.uk.com

Getting retailers ready for opening their doors

Back in April Spectrum Industrial; manufacturer and supplier of safety signage and products, commissioned independent research amongst small independent retailers, who had kept their doors open during the lockdown. The aim was to truly understand how these retailers were implementing and managing social distancing and how they could help.

26% of these retailers said they found it difficult to implement social distancing and signage into the store, and 43% said they would have liked professional help or support.

Spectrum Industrial have spent years helping businesses with site safety signs by carrying out site audits, they took on board this feedback from the research and used their experience to develop a guide on how to implement a social distancing program.

Peter Clayton, Head of Sales, commented: “Following this feedback we thought it was important to help where we could.  We did not see implementing social distancing safety signs as any different to when we work with businesses to guide on site safety signs. However, the difference is that during this time, we can’t physically go along and advise, so we developed a simple how to guide”.

He continued: “We understand it’s not easy, we saw the challenges first-hand ourselves when applying this into our own business during the lockdown, and for those retailers where space is not a premium and a redesign is not an option, it proves very challenging.”

The research also showed that over 45% saw their implementation as being temporary and 50% implementing their own do it yourself signage.

Managing Director, Paul Kantecki, said: “This was no surprise as many at the time did not know how long this would go on for.  However, we are still seeing do it yourself social distancing measures still happening 3 months on, mainly when business / premises are opening their doors for the first time since lockdown. We do understand, as well as many finding it difficult, they are not sure if it is right, and they need to be flexible if they need to change it. Although this showed, and still shows many being proactive to put something in place. Being involved in safety signs we know the hazards these makeshift / do it yourself versions can have, such as slips and trips with unsuitable floor markings and tape through to home printed signs fading quickly and becoming unclear.”

Safety regulation state that all Health & Safety signage always needs to be clear and visible. Although this situation does not come under legislation yet, it is still communicating vitally important messages to keep people as safe as possible, “to us, it is a safety message and the reason we don’t see this as any different to implementing any safety signage onto your premises,” continued Clayton. “The best way to do this is to work with experts in safety signs who are used to designing signs that communicate safety messages in a clear and easy to understand way, as well as providing advice on what you need and where it should be placed.”

Paul also continued: “One of the things I have picked up on during the last 3 months is a term I heard, CCE – Covid Customer Experience. We have to face the reality that this situation is not going away quickly and everything we do today will affect our brand for the future, ask yourself this, how do you want people to talk about how your brand; as a supplier or an employer,  dealt with Covid-19?”

If you are looking to re-open your doors, you can download a FREE copy of Spectrum Industrials guide, which provides useful information and tips at www.spectrum-industrial.co.uk.

For more information about Spectrum Industrial and their product range visit www.spectrum-industrial.co.uk or email sales@spectrum-industrial.co.uk.

Could FM financing solutions save our High Streets?

By Rob Marriott, Marketing & Strategic Bid Director at SPIE UK

The recent news about Debenhams falling into administration is just another nail in the coffin for the British High Street. Part of the problem can be attributed to retailers’ legacy estates. Swelling rents, wage hikes, long lease periods and aging property in urgent need of upgrading are all contributing factors.

However, retailers are struggling to find budget to overcome these problems. 

Sometimes heralded as the panacea, new smart technology installed throughout shops, warehouses etc. would give retailers additional useful data which could help them manage their operations more efficiently. Benefits of this approach could include reducing how much energy is used, improving staff wellbeing, implementing predictive maintenance and enhancing the customer experience, which would all help contribute to lowering long-term operating costs. Unfortunately, organisations are being held back in the short term by the hefty up-front costs that this sort of technology investment requires, as well as the need to provide leadership teams with a robust business case for its installation. 

However, facilities management (FM) firms could have the solution. Some of these companies are starting to develop new financing solutions which are founded on a single lease purchase agreement. As such, machinery, fixtures and fittings etc. don’t have to be capitalised or purchased by the retailer. Instead, merchants can buy them on an on-balance provision instead of the traditional off-balance sheet capitalisation. FM companies would be able to then build upon this idea by creating a completely new model, whereby retailers will not be shackled by lengthy leases that they have previously been used to. As well as being able to lease the property from a third party, these businesses will also have the ability to lease everything within it too – from IoT hardware right through to lighting. 

If we take a retailer that wants to fit out twenty new sites, as well as fully supply and maintain them whilst being certain of the operating costs, the FM organisation would create a plan where they organise the installation and maintenance of the equipment on a fixed annual fee basis. By providing a fully comprehensive offering, not only will this guarantee budget certainty for the retailer, but also helps with peace of mind. 

One of the main benefits of this new type of model is that retailers will be able to predict their income more precisely. By operating in a fixed cost environment, these companies will have more confidence in their ability to plan for future investment in innovation and new ways of working. It is much trickier to invest in new technologies and leverage efficiencies when you have a less predictable maintenance spend. In addition, paying for everything in one easy payment on a fixed basis means retailers can better forecast and plot what their cost profile might look like over the next three-to-five-year years. Of course, this makes it even more straightforward when calculating future investment funding.

Once retailers have been able to finance the installation of state-of-the-art equipment, both they and the FM company in charge of the premises can reap the benefits of the increased amounts of data this will create. The information can be tapped in a number of ways to generate an improved working environment and better customer service. Data can be used to build a more detailed understanding about how the premises are being utilised. As a result, everyone can implement new initiatives to achieve greater energy efficiency. What’s more, the FM company will be able to provide a better service level by leveraging tools such as predictive maintenance. By identifying when machinery and facilities are going to breakdown before the event actually occurs, they can reduce disruptions and improve the return on investment for the retailer. Not only that, but reducing disruption also improves the customer experience, helping the retailer to strengthen their brand image. In short, greater information on and overall visibility of the premises results in more efficient management and maintenance. 

Within retail there are some examples of this model being used with the purchase of single assets, for example the leasing of their EPOS till systems, flooring, fixtures within site, and lighting. Within an organisation, different departments will procure items including shelving and mannequins from various suppliers. And yet, there is nobody currently in the market who has combined these services together to create one single purchasing offer. This presents facilities management companies with an enormous opportunity. FM companies are not limited in what they can source a supplier for, but such change demands a transition away from traditional procurement strategies when forecasting the opening of new stores or refurbishing existing facilities. 

Multiple site High Street retailers are best placed to generate value from these new financing plans because they have the sufficient critical mass to deliver scaled saving across their portfolio. For an independent retailer, it would be a lot harder to achieve similar results and savings if they only had one shop or warehouse to deliver them. For those companies with multiple sites, once they have rolled out the new financing model they can benefit from economies of scale. Following the introduction and successful implementation of a one site model, practices be reviewed, standardised and rolled out across other sites. Evidently, this is why organisations who have larger regional, national or even international foot prints are more likely to benefit.

There are myriad advantages to this way of working for FM companies: the capacity to maintain equipment to the right operating standard, a more predictable income, and a better environment and customer experience. This means the FM company is more efficient and makes better use of its resources, also customers won’t need to waste time following up with suppliers.

These new bespoke financing solutions are already being developed by some FM companies with their retail clients. In the same way that car dealerships lease their vehicles to consumers, we will soon see the retail industry undergo somewhat of a transformation in terms of how their premises are managed, maintained and leased. As the retail industry continues to digitally transform and evolve into a multichannel environment, all being well, these new financing techniques will be able help these organisation adapt and thrive.