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Celebrating 20 years of the Facilities Management Forum!

This July, the Facilities Management Forum will not only take place in a new North of England location for its second event of the year – it will also be celebrating 20 years as the leading event in the FM sector.

The Forum has passed an array of milestones during its first two decades, yet consistently delivers bigger and better events each year.

As part of the FM Forum’s proven formula for success, each attendee is given an event itinerary personalised to their individual needs; whether it’s to meet suppliers offering the latest waste management solutions and full FM maintenance, or to meet senior facilities or estates managers in a certain industry sector, it delivers on that criteria.

Delegates then meet and trusted industry suppliers based on these matches for a series of face-to-face meetings and networking opportunities throughout the course of both days, with everyone leaving the event with an array of new contacts and business partners.

Delegates at the Facilities Management Forum are also offered attendance to keynotes and seminar sessions led by the industry’s most respected thought leaders, sharing their knowledge and experience in one-hour slots throughout both days.

A combination of a new July location and the 20th anniversary celebrations mean places at the Forum have been filling up extremely quickly.

If you would like to confirm a supplier of delegate place, which will include the opportunity to gather in the evening for a gala dinner, please contact Luke Webster on 0192 374074 or email

Stay ahead of the game at the Sports & Leisure Forum

Keeping pace with change in the sports and leisure industry can be a tough job whether in terms of technological developments, rules and regulations, new activities and equipment, facilities, participation initiatives or training techniques.

Which is why the seminar programme at the Sports & Leisure Forum is unmissable if you’re an operations or facilities manager from a gym chain, local authority, hotel, spa, wet/leisure centre or stadium.

Learning and professional development is high on the agenda throughout the event, which takes place on June 19th & 20th 2017 at the Radisson Blu London Stansted Hotel, focused on an intimate audience of just 45 VIP delegates and the industry’s most trusted suppliers.

The two-day seminar programme, hosted by industry thought leaders, comprises keynotes and panel sessions addressing issues in the above areas and more.

The first day of the event, which takes place during Women’s Sport Week, will open with a keynote address and motivational session from a prominent inspirational sporting speaker, to get everyone focused on the day a head.

The seminars will then split into a choice of four sessions during the morning and afternoon. The first will look in detail at creating unique sports facility experiences to maintain and increase client retention. The second will analyse emerging trends in studio design and installation.

In the afternoon, delegates will have a choice of learning how to spot and develop personal trainer talent or cost advice and guidance towards building long-lasting, high-quality sports facilities.

Day two kicks off with an in-depth look at how health and fitness operators can grow their business using the very latest technology, covering everything from wearable trackers and virtual classes to shared member data and AR.

Rounding the two days off will be a highly-interactive panel session addressing the future of sport and physical activity in the UK – with Sport England spending £250 million to get inactive people exercising, what are the benefits to individuals and the industry alike?

Confirmed Sports & Leisure Forum delegates include 1Life, ACS Cobham International School, Active4Today, Arsenal FC, Balance Health Clubs & Spa, Base-Fit UK, City of Lincoln Council, City of York Council, Crystal Palace FC, Ealing Council, Erith School, Lordswood Leisure Centre, Purbeck District Council, Rendcomb College, Saracens RFU, Sport England, Sylvestrian Leisure Centre, The Hurlingham Club, Virgin Active and more.

In terms of format, the Sports & Leisure Forum offers a bespoke itinerary for each delegate and supplier, full of pre-matched meetings, in addition to an unrivalled amount of networking interactions over lunches, coffee breaks and dinner.

So if you’re an industry professional or supplier looking to meet and network with senior executives and managers from across the fitness spectrum, contact Event Manager Gillian Small on 01992 374073 / email or visit



UK’s biggest ever coffee cup recycling scheme launched in the City of London

Over 100 high street coffee retailers and organisations including Lloyd’s, Prudential, The Barbican Centre and London Metropolitan University are offering recycling facilities as part of the City of London’s Square Mile Challenge, in a scheme that aims to recycle five million disposable coffee cups by the end of 2017.

The organisers – environmental charity Hubbub and recycling company Simply Cups – claim the initiative will be the UK’s biggest ever coffee cup recycling scheme, with bright yellow bins in the shape of coffee cups placed on streets across the City, and cups collected from commuters at both Liverpool Street and Cannon Street stations during rush hour every week day throughout April to kick things off.

Here are the numbers: 2.5 billion paper coffee cups are used each year, with seven million of those thrown away across the UK on a daily basis. Only 1% of these cups are recycled, partly down to the plastic film inside preventing it being included with other mixed recycling.

The initiative will process the cups to create a plastic or recovered fibre material which will be made into new products, of which some will be donated to a cafe and outdoor community space due to open in the City sometime in 2018.

Shirley Rodrigues, London’s deputy mayor for environment and energy, said: “Until now there has been no consistent, reliable way to recycle coffee cups in the heart of London and so the Square Mile Challenge is a big step forward.”

Gavin Ellis, Co-founder of Hubbub, added: “We are delighted that so many organisations, including the local authority, Network Rail and businesses that are usually in competition with each other, are collaborating to tackle this issue.  We hope that other parts of the UK will follow suit and eventually reach a point where recycling levels for coffee cups are on a par with those for drinks cans and bottles.”

Open Water

Water retail market open for business

On April 1st the world’s largest competitive water market officially opened, allowing over a million businesses, charities and public sector customers in England and Wales to choose their water and wastewater retailer.

The market has been structured to follow the success of a similar market opening in Scotland in 2008 and is expected to deliver up to £200 million of benefits to the economy and water customers over the next 30 years, encouraging new companies and innovation within the sector and creating greater efficiency, services and reduction in costs.

Eligible companies are no longer restricted to buying retail water services from their regional water company and can now choose their water retailer, with 22 licensed companies currently operating within the market.  Businesses can also choose to have one retailer for water supply, and another for wastewater services, or simply one for both, based on the retailer providing the best business deals on bills and payment, reading your meter and customer service and water saving advice.

The Department for the Environment, Food and Rural Affairs (Defra) has worked alongside market regulator Ofwat to oversee the delivery of water retail competition in England, along with Market Operator Services Limited (MOSL) which will operate the market on behalf of its water company members to make sure there is a smooth transition for all customers.

Andrea Leadsom, the environment secretary, said: “Opening the market is an historic milestone, paving the way for innovation and efficiency and giving customers the same choice over their water retailer as they currently have for their energy and other essential services.”

Ofwat chief executive Cathryn Ross said: “Business customers have been crying out for choice over their provider of water and wastewater services for years. From today businesses, charities and public sector organisations in England will be able to choose their retailer to get a better deal.”

Water contracts worth billions of pounds are expected to be awarded to utilities over the coming weeks.

Plans by the Government to open up the market for domestic customers could save households up to £3 billion, according to Ofwat.

NG Bailey-Land Securities

NG Bailey renews £50 million Land Securities contract

Independent UK-based engineering, IT and facilities services company NG Bailey has renewed a five-year contract within its facilities services division to provide M&E building fabric maintenance and energy management for 31 buildings across Land Securities’ London portfolio.

As part of the contract, worth £50 million, each building will have its own bespoke building specific maintenance and asset renewal programme. This new approach, called business focused maintenance (BFM), will take into consideration the age of the building, systems and asserts within it and its occupiers’ needs.

The new contract commenced April 1st, 2017.

Ian Burr, Head of Property Management for Land Securities, said: “We enjoy working with service partners who take the time to understand who we are as a company and help us to reach our ultimate aims and objectives. Having worked with NG Bailey since 2012, they have become a trusted partner from an M&E and energy management perspective and they have built a day-to-day service delivery model which meets both our immediate and longer term building management needs.”

“NG Bailey’s business focused maintenance proposition really stood out because they were creative and wanted to move away from standard maintenance regimes. Their dynamic approach offered us something new and matched our overall objectives. On the strength of the BFM model and their approach to energy reduction investment, we awarded a five year term from the outset to allow us to reap the benefits of NG Bailey’s investment proposals.”

Stuart Linington, NG Bailey’s Managing Director for Facilities Services division said: “I am immensely proud of our team working in partnership with Land Securities. We are both investing for the long term by focusing on activities that improve the customer experience – not just for Land Securities – but for their ultimate customers, their building users and the wider community. The results we are now seeing provide benefits to a much wider range of stakeholders.”

LCC Support Services


LCC Support Services is a leading national cleaning provider, independently owned with over 20 years experience in customer care. From LCC’s inception the passion led by its Chairman, Bob Vincent, has permeated through the business and created trust and solidarity simultaneously between the company and its clients.

LCC Support Services is committed to building strong, long term relationships with its clients and also with the people it employs. The comapny’s service provision encompasses all aspects of specialist requirements associated with the cleaning industry of today.

LCC Support Services plays an active role within the industry and is a member of the Cleaning and Support Services Association (CSSA), the British Institute of Cleaning Science (BiCSC) and is also on the committee at the Worshipful Company of Environmental Cleaners.


GUEST BLOG: SCA Survival – England vs The Rest of the World

By Lindsay Atherton, defibshop manager, Imperative Training

In present day, we’re able to get almost anything we want in an instant. Want a coffee? There’s a drive-thru just at the end of the street. Need a new book? You can download one instantly to your tablet. How about your weekly shop? A few clicks and it’ll be delivered at a time that suits you.

We really are developing into a world where everything is becoming increasingly accessible at the touch of a button, but in the event of an emergency, would a First Aider and defibrillator be as easy to come by?

Current statistics show that just 5% of the UK are trained in first aid. Compare this to the 95% of Norway, who are equipped with this life-saving knowledge, as well as 80% of Germany and Austria and 75% of Iceland. In many US states, students aren’t able to graduate without a first aid certificate and in certain European countries, you MUST be first aid qualified in order to receive your driving license – so why is the UK so unconcerned of its importance and growing need in society?

With the application of effective CPR and a defibrillator, chances of survival for a cardiac arrest victim can increase from just 6% to 74% if treatment is applied within the first 3-5 minutes. Currently, 30,000 people suffer a cardiac arrest every year in the UK outside of a hospital environment with less than 10% of casualties surviving.

The reality is, is that cardiac arrest can occur in anyone at anytime and in anyplace. Cardiac arrest doesn’t prey on any particular characteristics and can affect any individual regardless of whether they’re a healthy 10 year old at school, a middle-aged lady doing her Saturday shopping or a premiership footballer warming up before a match.

Fabrice Muamba is a prime example that SCA can affect anyone with no prior warning or symptoms. Fabrice was a professional footballer, playing for the Bolton Wanderers when he tragically suffered a cardiac arrest during the first half of an FA Cup quarter-final. He received lengthy treatment on the pitch and received defibrillation at the scene before being taken to hospital to receive further treatment where he thankfully made a full recovery but not without having to say goodbye to his football career for good.

More and more people are becoming increasingly aware of the need for defibrillators in public locations – although they’re not always knowledgeable as to why. Often people relate these machines to heart attacks and would be scared to use one in fear of harming a victim, when really they are the only chance of survival a victim of cardiac arrest has.

So what can we do? Currently 83% of the UK have stated they would feel more confident helping those around them if they were taught first aid. Our best hope for an increased awareness, education and survival statistics is the implementation of first aid training and defibrillators within workplaces, communities and schools.

Simply getting to know a defibrillator and learning its unique functions within a 2 hour training session can be enough to increase someone’s confidence in taking action, should they witness a cardiac emergency. The more we can introduce these life-saving units into society, the more comfortable people will feel in being around them and operating them.

Combine this with the inclusion of basic first aid training, we can help to boost recovery rates of simple first aid injuries which can often develop into much serious cases when the wrong treatment is given. Simple changes to your community and working environment can make a massive difference in the 30,000 of cardiac arrests which are suffered each year in the UK.

So how about it, want to make a change? It’s as simple as browsing We offer a wide range of defibrillators to suit a variety of locations and experience levels so anyone can have the opportunity to save a life in the event of an emergency. Alternatively, you can speak to the defibrillator experts themselves by calling defibshop directly on 0845 071 0830 or check out our exclusive guide for Defibrillators for Business.

FORUM INSIGHT: Your checklist for taking a stand at an expo

Attending an exhibition in order to find new sales leads and create new business relationships can be a complicated process.

It’s not an insignificant cost, so here’s a handy guide to ensure you get good value for money…

Book your stand

Well, obviously. But you need to consider the size of your stand – you don’t want to look like a bit player, but you also need to ensure that you can fill your stand rather than it look like a big empty space.

The positioning of your stand is important too – near the entrance of the expo is a prime spot, but comes with a premium price; do you want to avoid being too close to competitors?; you’ll definitely want to steer clear of the toilets.

Do you want two open sides on your stand? Or just the one?

Equip your stand

You’ll need to buy lighting and electrics (plus testing) which isn’t cheap even for a plug socket to charge up phones and iPads. You’ll need to rent furniture if you haven’t got any to take to the expo yourself. Consider a table and chairs for meetings, plus a reception desk and literature racking as the bare minimum. At some expos you’ll also have to order carpet or flooring. And don’t forget to order your name board!


What’s your ‘message’ for the expo? And how are you going to communicate it to the delegates who pass your stand? Posters, pop-up standees, leaflets and more need to be considered – and no stand is complete without a bowl of mints or sweets on the reception desk.

Lead generation

You’ll need to hire a scanner to zap delegates’ badges. And make sure you stick a bowl for business cards next to your bowl of sweets.

Stand build-up, break-down and parking

You’ll need to book your loading bay times for both set-up and break-down – and quickly, or you could end up with a very early morning/late evening spot. Also book your parking for the duration of the expo.

Register staff

You’ll need to register staff as ‘contractors’ for build-up and break down periods, and check the terms and conditions. Very often they will be required to wear hi-viz jackets and hard hats due to health and safety regulations.

All staff attending the actual expo will need to be registered to receive a badge.

And there’s more… You’ll need book travel and hotel rooms for your staff, and budget for expenses, particularly lunches and dinners.


If you attend one of the Forum Events Forums or Summits, you can throw away the checklist.

Suppliers who attend our events simply need to book their attendance and select the delegates they wish to meet. We’ll do the rest, including providing meals and overnight accommodation for all supplier staff who attend, as part of the package.

No hassle, no checklist. Just a proven way of discovering new clients, and with no time wasted.

GUEST BLOG: What’s new in the world of FM? Here’s your opportunity to find out…

By Luke Webster, FM Portfolio Manager, Forum Events

Here at Forum Events, we have a long history of working within the FM sector, having hosted our Facilities Management Forum for 20 years.

That’s two whole decades of connection building, new business and, well, a lot of networking drinks.

In that time, much has changed, of course – and nothing more so than the rapid rise in smart products and services, alongside the ongoing evolution of the core sector.

Savvy facilities managers have adapted to work with new products and services from the world of digital – and we have too, covering off the latest trends in seminar programmes and ensuring the FM Forum is filled with the most innovative suppliers in the market.

At our July event in Manchester we’ll be matching buyers’ requirements with the suppliers who attend the event for a series of one-to-one meetings throughout the day.

In addition, you’ll have the opportunity to attend the aforementioned seminar sessions hosted by industry thought-leaders.

And we’ll even throw in lunch, refreshments, a gala dinner, and overnight accommodation too.

And the best part? FM professionals are invited to attend for free.

Simply contact Paige Aitken via to find out more.

Or, if you’re a supplier to the sector, please contact me via


Salisbury Group is one of the UK’s leading providers of commercial facilities management solutions. With a truly customer-focussed approach, Salisbury is trusted to deliver flexible, worry-free facilities management services that meet a varying array of operational and commercial needs.

Salisbury Group currently manages more than 320 business premises and over 11 million sq ft across the UK.

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