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BIFM begins transition to IWFM

The British Institute of Facilities Management (BIFM) has commenced its transition to become the Institute of Workplace and Facilities Management (IWFM), with the full changeover to its new brand in effect from November 19th.

Staff have been working behind the scenes to make the transition to IWFM since members voted for the name change at the AGM in July.

The current BIFM website will be offline from Friday, November 16th while the switch is made to a new site, while more products and services will be online and a part of the IWFM brand in the following weeks.

BIFM says that transitioning to the IWFM is a defining strand of its ambition to reframe facilities management, emphasising its ability to make a real contribution to the performance of organisations – more value creator, less cost centre.

If any member needs to speak to the Institute urgently while the transition is taking place, you can call them on +44 (0) 1279 712 620.

FM excellence recognised at the BIFM Awards 2018

The winners of the BIFM Awards 2018 have been announced across categories encompassing People, Innovation and Impact.

The 18th annual British Institute of Facilities Management (BIFM) Awards 2018 took place at the Grosvenor House Hotel in London, with thirteen winners chosen from forty-six finalists.

BIFM Chairman Stephen Roots said: “Our Awards honour hard work and success and they let the brightest FM stars shine.
“The profession’s come a long way – you can track it’s growth through the Award categories added over the years as it has grown in stature and reach.

“As we transition to the Institute of Workplace and Facilities Management next month, we will ensure that the best of BIFM lives on in IWFM; and there can be no better expression of this than through our leading Awards, which will debut as the IWFM Awards next year.”

Here is the list of 2018 winners in full:

People: The individuals, teams and organisations who invest in their people, who lead and drive improvement.

Newcomer of the Year
Winner: Paul McNally, VINCI Facilities
Highly Commended: Shiloh Johal, Bellrock

Leader of the Year
Winner: David Carr

Manager of the Year
Winner: Laura Birnbaum, HM Courts and Tribunals Service Facilities
Highly Commended: Marie Turner, LiveWest

Team of the Year
Winner: Kier Workplace Services and Cardiff Council
Highly Commended: London Stadium, VINCI Facilities

Lifetime Achievement
Winner: Oliver Jones

Innovation: Recognising cutting-edge developments in facilities management and the benefits they bring.

Innovation in Technology and Systems
Winner: Digital FM – The New Era, Emaar Facilities Management LLC
Highly Commended: BAM Facilities Management – Horus, Sentinel

Innovation in Products and Services
Winner: Innovation Gateway
Highly Commended: Anyjunk

Innovation in Professional Development (large organisations)
Winner: Premier Technical Services Group PLC
Highly Commended: GWS Connect – a new way of onboarding, CBRE global Workplace Solutions

Impact: Highlighting the tangible impact outstanding facilities management brings to business, the environment and society.

Impact on Customer Experience
Winner: Hinchingbrooke Treatment Centre, Kier Workplace Services, Prospect Healthcare

Impact on Employee Experience
Winner: intu Properties
Highly Commended: The impact of Wellbeing on Performance at the Frontline of Facilities Management, Manchester Metropolitan University

Impact on the Environment
Winner: Carbon Management Programme, University of Oxford
Highly Commended: International Commerce Centre, Kai Shing Management Services Limited

Impact on Organisational Performance
Winner: Newable – A Brave New Workspace, WhereWeWork Ltd
Highly Commended: Lift Your Wellbeing (LYW) Programme, Skanska

Impact on Society
Winner: Abilities in Facilities, Sewell Facilities Management in partnership with Mencap

BIFM Awards 2018 shortlist revealed

The finalists in the 2018 BIFM Awards have been announced,with people, innovation and impact on the industry all recognised.

Since 2001 the BIFM Awards have spotlighted the individuals and organisations driving innovation and delivering exceptional results in facilities management; providing an unrivalled opportunity to recognise and celebrate exemplary FM individuals, ideas and their impact from all types of organisations in the industry, right across the economy.

The forty-six finalists in eleven categories across the themes of People, Innovation and Impact are:


The individuals, teams and organisations who invest in their people, and who lead and drive improvements.

Newcomer of the Year:
Bryony Wellman, Engie
Millie Evans, Mace Macro
Paul McNally, VINCI Facilities
Shiloh Johal, Bellrock

Manager of the Year:
David Aird, Amey, FM, Defence and Justice
Laura Birnbaum, HM Courts and Tribunals Service (HMCTS)
Marie Turner, Liverty1
Simon Gregory, CBRE (Channel 4 Account)

Team of the Year:
JLL in partnership with JP Morgan Chase
Kier in partnership with Cardiff Council
Macro & Standard Chartered Bank
Mitie 1Team (at Vodafone)
Mitie in partnership with Essex County Council
VINCI Facilities (at London Stadium)

The Leader of the Year and the Lifetime Achievement Award winners will be announced during the Awards ceremony on 15 October.

Recognising innovative FM technology, systems, products and services – and professional development, acknowledging the beneficial effect of new ideas, including enhanced experience, interaction and difference-making development.

Innovation in Professional Development Large Businesses:
CBRE, GWS Connect (a new way of onboarding CBRE employees)
FMP Event
PTSG, Professional Development

Innovation in Products & Services:
Any Junk
Autonomous FM, An FM Integrator
Engie, Robotic Process Automation
Innovation Gateway
Pod Point, Array Load Balancing

Innovation in Technology and Systems:
BAM FM in partnership with Horus Sentinel
Emaar Facilities Management L.L.C, Burj Khalifa
ISS, ISS Waste Manager
Matrix, Matrix Booking Workplace Collaboration Hubs
Qwest Services

Demonstrating the real and tangible impact good FM brings to business, the environment and society.

Impact on Customer Experience:
Direct Line Group, Integrated Customer Solution
Kier Workplace Services (FM service provider) in partnership with Prospect Healthcare (Hinchingbrooke) Ltd & North West Anglia NHS Foundation Trust, Hinchingbrooke Treatment Centre
Mitie in partnership with White & Case, Document Management
Skanska (at Sherwood Forest Hospitals NHS Foundation Trust – SFHT), Commit to Customers

Impact on Employee Experience:
Intu, Impact on Employee Experience
Manchester Metropolitan University, The impact of Wellbeing on Performance at the Frontline of FM

Impact on Organisational Performance:
Care UK, Facilities Management
CBRE Global Workspace Solutions in partnership with Northumbria University Newcastle
Skanska, Lift Your Wellbeing Programme
Where We Work Ltd in partnership with Newable Ltd, A Brave New Workspace

Impact on Society:
ENGIE in partnership with Our Parklife
Sewell FM in partnership with Mencap – Abilities in Facilities
Skanska, Build for a Better Society

Impact on the Environment:
Kai Shing Management Services Limited, International Commerce Centre (ICC)
M J Mapp, Environmental Improvement (across a portfolio of managed sites)
Skanska (at Sherwood Forest Hospitals NHS Foundation Trust – SFHT), Journey to Deep Green
University of Oxford, Carbon Management Programme
Waste to Wonder Network Operations Ltd – The Ethical Clearance Process

BIFM Awards Chair of Judges Steve Gladwin said: “The BIFM Awards celebrate the very best in facilities management, honouring the outstanding people and projects that are advancing our profession and demonstrating FM’s contribution to the wider economy.

“Every year the judges see inspiring examples of outstanding FM innovation and practice from teams and individuals representing all types of organisation, setting a benchmark for excellence and value creation in this diverse sector.
“It’s always a tough job judging this competition because the standard of entries is so high. I never fail to be inspired and encouraged by the quality of the nominations that come forward before us, which I know represents only the tip of iceberg of FM excellence.

“Being a finalist in the BIFM Awards is a great achievement in itself, as well as an encouragement to others, and I wish everyone the best of luck and look forward to celebrating the value of FM to business and society when the winners are announced at our Awards ceremony in October.”

The winners will be announced at a glittering Awards ceremony hosted by journalist, producer and TV presenter Steph McGovern at London’s prestigious Grosvenor House Hotel on Monday 15 October. Tickets and tables are on sale now and can be booked at

• ENGIE in partnership with Our Parklife
• Sewell FM in partnership with Mencap – Abilities in Facilities
• Skanska, Build for a Better Society
• Kai Shing Management Services Limited, International Commerce Centre (ICC)
• M J Mapp, Environmental Improvement (across portfolio of managed sites)
• Skanska (at Sherwood Forest Hospitals NHS Foundation Trust – SFHT), Journey to Deep Green
• University of Oxford, Carbon Management Programme
• Waste to Wonder Network Operations Ltd – The Ethical Clearance Process

In the run-up to the ceremony, BIFM will be announcing further information on the people, teams, projects and organisations that are in contention for an Award.

You can keep up to date with the latest BIFM Awards news and updates via the website or by following @BIFMAwards on Twitter.

Say goodbye to the BIFM… and hello to the IWFM

The British Institute of Facilities Management is changing its name to the Institute of Workplace and Facilities Management.

A Manifesto for Change unveiled by Chairman Steve Roots earlier this year – which set out to re-frame facilities management by emphasising its ability to make a real contribution to organisations’ performance – has been resoundingly supported by members who have voted overwhelmingly to adopt the new name.

The Manifesto sets the Institute the twin tasks of helping members improve their skills and their status to meet the needs of modern organisations; and raising the profile of facilities management and the value it contributes. It also signals a commitment to work towards members’ desire for the profession to achieve Chartered Body status, confirming that the FM profession is well established and is capable of recognition in its own right.

Research on the current FM landscape, its future, its relationship to workplace and the role BIFM should play showed that, against a background of unprecedented change, FM has built a track record which highlights its contribution to organisational success. The research also identified a clear desire for FM to be operating in a different, more strategic, space – as value creator, not cost centre.

The Special Resolution, which required the support of more than 75 per cent of eligible voting members to succeed, was passed at last week’s AGM in Manchester.

“I am delighted that the membership has voted to change the Institute’s name and approved the course planned for the next phase of the professional body for all those who contribute to workplace productivity,” said Chairman Steve Roots.

“The Board listened to the views of members and the wider profession in shaping proposals designed to make BIFM more valuable to the FM profession, the FM industry and the wider business community.

“The Institute has a role in helping to re-set expectations and forge ahead with making workplace and facilities management a career of choice for the coming generation. This mandate means we can really grasp the opportunity presented by the leading-edge associations of workplace to reposition what FMs do.

“This Special Resolution, quite rightly, required a high level of support to succeed, but I want to say to everybody, including those members who did not feel able to vote for the resolution, that this Institute is today and will remain fundamentally the professional home for all facilities managers. The Board and I are committed to shaping an inclusive organisation that is fully committed to the advancing the FM profession.

“What we will now do both in name and in deed is re-frame expectations of the FM role, adding to it without taking anything away – and that includes our Britishness. We are changing our name, not our geographical focus, but we do recognise that many of our members, including those in Ireland and the Middle East, have broader outlooks and we will continue to work closely with them as we have done for many years.

“As we turn 25 we are entering an exciting new era as a professional body, transforming what we do and what we are. I look forward to working with members and colleagues to make the best of this opportunity for FM.

CEO Linda Hausmanis added: “The external environment for our members is changing rapidly and BIFM has readied itself to change with it. I am thrilled by this result and excited by the prospect of leading a strong, proud and relevant professional body that is a fitting home for the FMs of today and tomorrow.

“We are, and we will remain an inclusive body. Wherever FMs are in their career this Institute will provide a framework of qualifications, professional standards and development opportunities.

“I am absolutely committed to creating a first-class organisation for the best possible support for FM professionals, so they may build the skills necessary for today’s workplace and maximise the impact of the work that they do.

“We have been preparing the ground for some time to strengthen our foundations and fit ourselves for a future of sustained development, so we may build a professional body fit for the twenty first century.

“Our plans to refresh our brand and systems are already in progress and now that the membership has decided, we will adopt our new name and our new look before the end of the year.”

BIFM steps up fire safety with accreditation and training

The British Institute of Facilities Management (BIFM) has confirmed plans to develop a certified accreditation and suite of training for facilities managers in charge of life safety in buildings.

Responding to Building a Safer Future, the final report by Dame Judith Hackitt published earlier this month, the Institute wants to ensure that FMs have access to high quality training and professional development that can certify their competency to uphold the highest standards of life safety in the buildings they manage.

BIFM says it’s keen to work with other bodies representing the built environment to ensure a joined-up response.

The Institute’s Life Safety Working Group (LSWG) will play a role in the development of a specific competency programme for facilities managers, alongside relevant CPD. The Group has been a participant in the Hackitt Review team’s work, helping to articulate how fire safety can be achieved best when maintaining buildings as well as feeding into work to develop competency in such maintenance.

LSWG Chair Rob Greenfield said: “Given the vital role that FMs can and do play in ensuring high standards of life safety in buildings, it’s important to strengthen the competency of those involved. My experts group will lead work to develop a dedicated accreditation programme for a specific FM standard as a first step in ensuring that FM best practice plays a part in the response to Hackitt”.

CEO Linda Hausmanis said: “We are fully behind Dame Judith’s proposals to strengthen competencies in building management and across the wider construction and built environment professions. As the leading professional body for facilities management, I am keen to ensure that BIFM leads the way in setting and upholding fire and system related professional competencies for facilities managers; and that the Institute contributes fully in ensuring coherence across the piece”.

World FM Day 2018: Everything you need to know

Today (May 16th) is World FM Day, a celebration of everything we love about our industry, so we’ve pulled together a digest of the key information you’ll need to get involved, plus the best of social media.

In the words of our friends at BIFM, World FM Day ‘aims to raise the profile of FM around the globe, promoting facilities management’s ideals, not only within the profession and industry, but also among governments and the general business community.’

What’s not to like about that? In fact, the BIFM website is a great place to start, with oodles of profile pieces on industry personalities, case studies, information on FM advocates around the world and FAQs on how to get involved.

You can also keep up to date with events real time on social media – If you’re a fan of Twitter, get involved by following the @WorldFMDay account and the #WorldFMDay hashtag.

We’ll be updating this story with links to the best of World FM Day on social media over the next 24 hours – So stay tuned!



BIFM launches 11th annual Sustainability Survey

The 11th annual Sustainability Survey conducted by the British Institute of Facilities Management (BIFM) is now open.

As the longest running of its kind in the UK, the survey, supported by BIFM’s Sustainability Special Interest Group (SIG), and sponsored by British Gas, acts as a barometer of how FM professionals and the businesses they represent are engaging with the sustainability agenda by identifying key trends and influences.

BIFM says the results provide insight into the way the FM profession is tackling the increasing demand for sustainable business by exploring who is leading the sustainability programme within an organisation and how it is being measured and reported, as well as the latest developments, such as new legislation.

The survey comprises a series of questions on the role of sustainability within facilities management and how it is being embedded into day-to-day practices, the changes it creates and the potential opportunities it offers the profession. Areas covered this year include social value, energy and digitalisation.

BIFM’s research and information manager Peter Brogan said: “With so much of the sustainability agenda sitting within the FM function, facilities management professionals are uniquely placed to offer highly valuable insights into current sustainability practices and future needs taking place in workplaces across the UK economy.

“Now with more than 10 years’ of data and analysis to draw on, the Sustainability Survey offers the chance to see how approaches to environmental, sustainable and corporate social responsibilities have changed over the years, leading to greater knowledge and understanding of not only how attitudes have evolved but levels of innovation, use of systems and processes and the barriers that exist to development of sustainable best practice.

“By providing an insider’s view as to what constitutes successful engagement with the sustainability agenda, FM practitioners operating at all levels can help us build a picture of the opportunities and challenges that FMs from all disciplines face in helping to make their organisations more sustainable.”

Greg Davies, from the Sustainability SIG, said: “Over the 10 years of the BIFM Sustainability Survey we have seen significant developments in both the subject area as well as the industry itself.

“The notion now that sustainability is purely concerned with environmental issues is as outdated as saying FM is just about cleaning or mechanical and electrical (M&E). While aspects such as waste and energy remain enduring features, community, training, wellbeing, social value, recruitment, productivity, technology and health and safety have also shaped findings and thinking.

“Investing the time to participate in this year’s survey continues to add to our current understanding and help identify further opportunities for FM.”

Dylan Crompton, Head of Corporate Sales at British Gas Business, said: “There are fundamental changes happening within the FM industry, driven by the rise of big data, digitalisation and social value. We wanted to get involved with this survey to understand how the industry is coping and what more we could do as a major energy supplier to support the industry through this transition. We look forward to seeing the results.”

The survey is open to all FM professionals in any organisation and those operating in the FM industry including full and single line service providers, suppliers and consultants.

You can take the survey here. The deadline for responses is Monday 31 July 2017. The results are due to be published in October 2017.

Preston Gan

Five minutes with… Preston Gan, Facilities and Estates, NHS Grampian

The financial challenges of the economic downturn and the ‘doing more with less’ implications it brings, FM sectors have an opportunity to raise their profile even further by reviewing business strategies, plus looking outwards to collaborative working and innovation opportunities.

Preston Gan, Head of Business Services & Strategy, Facilities and Estates Sector at NHS Grampian, will be addressing this key topic as part of his How Can FM Add Value and Transform Culture? talk at the 20th Anniversary Facilities Management Forum, which takes place on July 10th & 11th at the Principal Hotel in Manchester.

What’s more, Gan was earlier this month crowned FM Professional of the Year 2017 at the BIFM Scotland Region Summer Gala Ball and Recognition Awards 2017.

We spent 5 minutes with Preston to find out more about his role and the his thoughts on the wider FM industry…

What is your role in Facilities Management at NHS Grampian?
I am the Head of Business Services and Strategy, responsible for the strategic direction of FM, the overall performance of FM services delivery (client and supply) across a diverse property portfolio and the development of the intelligent client function to support NHS Grampian in delivering its core business, i.e. Healthcare.

What do you think is the biggest priority for the facilities management sector in Scotland in 2017?
With the economic downturn, financial challenges and the ‘doing more with less’ implications, FM sectors (private and public) in client or supply organisations has an opportunity now to raise the profile of FM even further by reviewing their business strategies, looking outwards to collaborative working and innovation opportunities either regionally or nationally.

But there is also a need to look inwards to professionalise the workforce via recognised institutions and standards, re-engineer business processes, enhance the intelligent client function to reinforce the value of FM to deliver client satisfaction and drive best value for organisations across Scotland.

Who is your FM inspiration?
Professor Keith Alexander and Professor Ilfryn Price.

What technology is going to make the most significant impact to the life of an FM?
As Scotland moves towards a digital built environment, BIM will be seen as a key part for the future in the Scottish construction industry.

In 2020, we’ll all be talking about…
Within healthcare… integration!

And finally… what occupies your time away from the world of FM?
I care about inspiring local communities and further afield through arts and culture. I volunteer as the Chief Organiser leading a team of volunteers in hosting a high profile festival event called Japan Day Aberdeen 2017, on the 11th June. Dignitaries such as the Consul-General of Japan commended the success of this year’s event for sustaining historical ties between Scotland and Japan, with a turnout of over 2,000 visitors!

You can meet Preston to discuss any of the above in more detail at the 20th Anniversary Facilities Management Forum – If you would like to confirm a supplier of delegate place, which will include the opportunity to gather in the evening for a gala dinner, please contact Luke Webster on 0192 374074 or email

BIFM pledges support to the development of disabled employees

The professional body for facilities management, BIFM, has pledged its support of disabled people within the workplace by becoming a Disability Confident Committed Employer.

The scheme, which promotes a positive approach to enabling disabled people and those with other health conditions within the workplace, focuses on attracting the right people to the organisation, keeping and developing them.

In addition to helping customers and other businesses identify those employers who are committed to equality in the workplace, it helps employers to draw from the widest possible pool of talent, secure high-quality staff who are skilled, loyal and hardworking, and improve employee morale and commitment by demonstrating that all employees are treated fairly.

“Providing safe and efficient working environments in which people feel well, energised, productive and enthusiastic about their work is a fundamental part of facilities management,” said BIFM’s HR advisor Sian Harvey. “A good workplace should support and enable every employee to achieve to the best of their ability, making them want to come to work and perform well once they are there.

“As the professional body for facilities management, we strongly believe BIFM should be leading by example when it comes to equality in the workplace and we are proud to be a Disability Confident Committed Employer. This not only sends a signal to our employees, members and stakeholders about the type of organisation that we are, but demonstrates our commitment to developing behaviour and cultures to ensure we make the most of the talents disabled people can bring to our Institute.”

As a Disability Confident Committed Employer, BIFM has pledged to explore ways in which it can make the most of the opportunities provided by employing disabled people, such as ensuring its recruitment process is inclusive and accessible and supporting existing employees who develop a disability or long-term health condition to enable them to stay in work.

More information about the scheme can be found here


Level 6 degree apprenticeship consultation launched by the BIFM…

Working alongside a ‘Trailblazer’ group as well as higher education institutes and employers, the British Institute of Facilities Management (BIFM) is creating a new degree apprenticeship programme specifically aimed at senior facilities managers to equip individuals for a successful sector career.

A draft degree apprenticeship standard has been developed by the ‘Trailblazer’ group which details all requirements of someone working at a senior management level in FM. Furthermore, the standard is open for wider consultation to all employers and organisations not involved in the development process. The group is keen to ensure that the standard has the widest possible support and applicability across the sector(s), and represents good value for money for all potential end-users whatever the size of their company.

Fraser Talbot, Professional Standards and Education Manager at BIFM, commented: “Apprenticeships provide great benefits to both individuals and employers.  For individuals it can provide the knowledge and skills to launch their career within their chosen sector. 

“For employers it can provide them with a skilled, motivated and loyal workforce to meet their business objectives. That is why it is crucial that the trailblazer groups consult with employers and organisations in the wider industry to gather feedback on this proposed degree apprenticeship standard. This will ensure that the FM’s of the future have the knowledge, skills and behaviours required by industry.”

It comes after the government rolled out its ‘English Apprenticeships: Our 2020 Vision’ strategy in a bid to reach three million starts by the year 2020.


To complete the online consultation, click here

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