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Stuart O'Brien

IWFM Awards 2019: The finalists in full

The finalists for the IWFM Awards 2019 have been revealed, with this year’s ceremony introducing new categories.

The 45 finalists in 12 categories across the themes of Impact, Innovation and People are:


This category seeks to recognise those making a difference to not only the workplace and facilities management profession but also wider society in the areas of customer experience, the environment, organisational performance and social value.

Impact on the Customer Experience

– FM Helpdesk Transformation, NHS Property Services
– The customer experience partnership, ENGIE and Biffa
– Customer Service Program, Emaar Asset Management
– Savills RISE, Savills UK

Impact on Organisational Performance

– EDGE, Heathrow Airport
– UK Operations Team, Rolls-Royce and Mitie
– Improving employee satisfaction and office design through the introduction of height-adjustable desks, Skyscanner – Edinburgh
– Transforming a national broadcaster in Scotland, Interserve and the BBC
– Impact on Organisational Performance Standard, Chartered Bank, Mace Macro and Leesman

Impact on Society and Social Value

– Sodexo Public Service Pledge, Sodexo
– Eric Wright Group Creating Profit for a Purpose, Eric Wright FM
– Junior Engineering Engagement Programme, ABM UK
– A best practice social value framework for lasting legacies for communities, VINCI Facilities

Impact on the Environment

– Fuel switch: Moving from coal to turmeric and chilli, GSH India and Kaleesuwari
– ISO 50001, An Garda Síochána
– Future proofing FM at Regent Street and St James, Demand Logic with JLL (RSMD) and BNP Paribas Real Estate
– Project Ceres, EY with ISS


This category seeks to identify and recognise a stand-out products, services and relationships that help to improve processes, including service delivery, as well as assisting with challenges facing the profession; it invites research into best practice.

Innovation in People Development & Empowerment

– Building Your Leadership Signature Development Programme, Bouygues Energies and Services UK
– Empowering people through ENGAGE, Interserve and E.ON UK
– EDGE, Heathrow Airport
– CARES, Sodexo

Innovation in Products and/or Processes

– Superproof, SafeGroup
– The IMPACT Programme, OCS Group UK
– Property/Workplace Integrator, Sodexo
– Evidencing compliance on-site via the ‘Customer check in check out’ app, VINCI Facilities

Innovation in Supplier Relationships

– Property Team, Direct Line Group
– Together Stronger Partnership, AstraZeneca and Sodexo
– Heathrow Engineering & Asset Management – Supplier Relationships, Heathrow Airport

Innovation in Technology

– My Day – Workplace Experience App, EY and ISS
– Delivering world-class VIP visitor experiences, Gregory Blondeau
– Waterless Urinal Technology, WhiffAway Group
– Enterprise Control System, Sainsbury’s 
– ‘Customer check in check out’ app, VINCI Facilities


This category highlights the individuals making a difference to the profession, their teams and organisations, including those new to the profession and the leaders within it.

Manager of the Year

– Fiona Stewart, Student Living by Sodexo
– Gaetano D’Altrui, CNCP soc. coop. Facility Management Rome, Italy
– Eng.Vazeer Husain, Adeeb Group, UAE

Newcomer of the Year

– Aimilia Marnerou, ENGIE
– Maddie Hayes, Mace Macro
– Jonathan Hill, ENGIE

Team of the Year

– Lantei
– Leading the Way: Churchill North East & Yorkshire
– Engineering & Asset Management Facilities Team, Heathrow Airport
– AstraZeneca Macclesfield Campus FM Team
– The Performance and Digital Team, VINCI Facilities
– 1Team, Vodafone and Mitie

IWFM Awards Chair of Judges, Steve Gladwin, said: “This year’s roster of finalists for the IWFM Awards is exceptional.  When market conditions are tough it’s easy to dismiss celebrations as trivial and overlook the chance to stand among peers and recognise all the achievements made by teams and by organisations throughout the year. It’s at occasions like our Awards and the afterglow that follows, that we recognise some of the best work happening right now in our profession. 

“That’s why it’s more important than ever that we come together as a community to celebrate achievements of distinction, so I urge all those involved in our profession’s future to attend.”

The winners will be announced at the Awards ceremony at London’s Grosvenor House Hotel on Monday, 14 October.

Tickets and tables are now available and can be booked at www.iwfmawards.org

You’re invited to the FM Christmas Party 2019 – RSVP today!

The FM Christmas Party is returning for 2019, once again hosted by the Facilities Management Forum and the Facilities Management Journal and taking place on Wednesday, November 27th at BEAT London.

Yes, we know we’re in the middle of heatwave, but we’re already looking ahead to the Christmas party season – and we’d like to invite you to an evening of industry networking and festive cheer!

Taking place at London’s ultra-hip BEAT venue, 200 of the FM industry’s leading buyers and suppliers will gather under one roof for a fun-filled extravaganza.

RSVP today to avoid disappointment: Individual tickets are usually priced at £40+vat per head; including drinks and canapés! Buy them now to get an early bird rate of just £35+vat per ticket!

Click here to book your tickets!

We also have a limited amount of bespoke partner opportunities available for the FM Christmas Party – for more information, contact Paige Aitken on 01992 374 079 or email p.aitken@forumevents.co.uk.

GUEST BLOG: How smart cities impact workplace trends

As cities around the world are set to transform into ‘smart cities’, John Williams, Head of Marketing at Instant Offices, looks into what smart workplace trends are emerging from these innovation hubs…

The National League of Cities (NLC) has analysed how technological advances in smart cities could potentially impact jobs and skills, showing which jobs that are set to grow between now and 2026 are most likely to be automated.

The research found that management and supervisory roles are the most secure, being less than 30% automatable, while low-paying positions involving manual labour are the ones most at risk, being more than 70% automatable.

The World’s Smartest Cities

ABI’s Smart Cities Competitive Assessment report has named Singapore as the world’s leading smart city. The innovative city is pioneering several projects to address high-density urban living and is also home to futuristic driverless taxis and shuttles.

The ultra-modern city of Dubai was ranked second, noted for its adoption of disruptive next-gen technologies. Dubai is leading the way when it comes to crypto technology, with all government transactions set to be processed via blockchain by 2030.

The English capital has been placed third, thanks to its advanced open data policies and thriving start-up ecosystem

Top Smart Office Trends for 2019

As smart cities are shaping the future of work, here are the leading workplace trends for 2019 and beyond:

BYOD (Bring Your Own Device):

Many businesses are now allowing a BYOD policy, which means employees can use their own personal tablets, smartphones, laptops and wearable tech to complete their tasks and send work-related communications.

According to research by Techjury, 67% of employees say they now use personal devices at work, and 87% of businesses rely on their workers’ access to mobile business apps. By allowing workers to take their favourite at-home tech and integrate it into daily work life, they will be able to work remotely in more efficient ways.

Focus on Wellness:

Workplace wellness is a growing trend. Employers are recognising the dangers of overworking, presenteeism, work addiction and burnout. In the US, 70-80% of companies believe that wellness programmes reduce absenteeism and boost productivity,according to a Global Wellness Institute Survey. This shows that more companies are looking to make positive changes toimprove the wellbeing of their employees, and tech is making this easier. 

For example, wearable devices like Fitbit and Jawbone allow employees to monitor their stats, from steps taken to calorie consumption to heart rate. This can empower them to take control of their health and practice better wellness habits daily. Smart offices can also make use of collected data from wearable devices by analysing it to identify potential health risks in their workplace.


As the wireless technology and BYOD trends continue to rise, the need for advanced security tech rises with them. More data is being stored on the cloud, and if that data isn’t secured correctly, companies risk losing or leaking a lot of sensitive information.

A recent US review by SHRM found that nearly half of organisations surveyed (46%) are now using biometric authentication tech to protect data on smartphones. Flexible offices with excellent network security, a choice of shared and private workspaces, and round-the-clock on-premises security offerings are helping companies to operate in a safer and more secure environment.

Sectors Benefiting from Smart Office Space

Smart workplace solutions improve productivity and make it easier for teams to complete their daily tasks, using state-of-the-art tech to make the process smoother.

IT companies, design studios and web development businesses can all benefit from a fully serviced and connected setup. Beyond office life, those working in labs and research facilities can operate safely with excellent security and data protection. Even warehousing and manufacturing are transforming as companies like Amazon and Boeing harness the power of IoT technology.

5 Minutes With… Julian Harrison, Director, myfm

In the latest instalment of our executive interview series, FM Briefing sat down with myfm Director Julian Harrison to talk about the company’s offerings, market opportunities, industry challenges and Line of Duty…

Tell us about your company, products and services.

We are an FM management company that provides our clients with an end-to-end project delivery and support services. We work closely with the industry’s largest service providers. Either placing our associates into management positions within a contract, or by directly delivering solutions and supporting our clients in the delivery of high quality services, Myfm strives to deliver an accountable, totally dependable management resource that provides real value to our clients. 

What have been the biggest challenges the FM industry has faced over the past 12 months?

Our impact on the end-user. The industry has been getting used to moving away from the concept of “facilities management” towards that of “workplace management”. Whereas before FM tended to limit its focus on the “bogs and basins” fundamentals of keeping a building going, it’s now more about how building users feel about their organisation and their environment.

Many people in FM are still talking solely about workplace. The challenge for both end-user clients and service providers is to re-orientate our business to focus more on how our services can impact the success of our host businesses through impact on people, brand and productivity.  

What are the main trends you are expecting to see in the market in 2019?

I’ve noticed a shift amongst service providers from focusing solely on information transparency between ourselves and the client towards how we use information and technology to improve our services. Who’s in meeting rooms and when? What washroom and kitchen facilities are being used etc. 

We recently worked with a client using an occupancy monitoring and resource deployment solution which informed janitors in real time what facilities needed to cleaned, massively improving efficiency and service quality. Any technology that can accurately monitor usage of facilities and disposables will have a significant impact in disrupting the market in coming years.

In 2022 we’ll all be talking about…?

Energy management and sustainability will be even more high-profile areas. Buildings themselves will have to become more flexible to accommodate a “revolving door” of users. Buildings will also make far greater use of IOT “internet of things” to provide integrated facilities services that are far simpler and more effective to manage. 

What’s the most surprising thing you’ve learnt about the FM sector?

I’ve been surprised by how slow FM has been to leverage our effects on the success of the core business. Workplace quality and environment have a huge effect on staff wellbeing & retention, which in turn has a huge effect on the success of a building user’s business. I’m surprised that FM hasn’t made the case that we are not just a “necessary evil” or overhead but can be a dynamic and influential factor on business success.

You go to the bar at the Facilities Management Summit – what’s your tipple of choice?

This is easy. Mine would be a Young’s extra special bitter or any well-kept real ale. 

What’s the most exciting thing about your job?

FM is a diverse and dynamic industry. No day is the same so the problems we help our clients deal with always present exciting new challenges to tackle.  

And what’s the most challenging?

Sometimes political relationships between service provider and end-user can blur our understanding of where accountability and responsibility lie in a contract. This can sometimes disrupt our ability to maximise our potential value to the client. 

What’s the best piece of advice you’ve ever been given?

Listen carefully and thoroughly. Let others have their say first. Often task-orientated people can jump too quickly to reach a solution. It’s far more engaging and effective to let others clarify their objectives and concerns thoroughly first.

Baptiste or Game Of Thrones?

Baptiste. But Line of Duty is better. 


Would you like 1-2-1 meetings with Energy Managers at these firms?

We will have 60 energy management professionals attending our event this autumn. They have all registered because they are sourcing new suppliers.

Would you like to meet them?

The Energy Management Summit takes place 30 September & 1 October 2019 at the Radisson Blu Hotel, London Stansted

As your host we will create an itinerary of pre-arranged, 1-2-1 meetings for you with the buyers who are looking for your solutions, and with those you’d particularly like to meet.

Our delegates include representatives from:-

  • BT
  • ELIS
  • Finsbury Foods
  • James Finlays
  • London Borough of Hackney
  • Marriott International
  • Network Rail SE Route
  • Nippon Sheet Glass
  • Norfolk County Council
  • Scarborough Borough Council
  • Shangri-La Hotel at The Shard
  • Southern Co-Operative
  • The Body Shop
  • The Princess Alexandra Hospital
  • Vodafone
  • Wates Group

To find out more about how the Summit can help boost your sales pipeline, click here.

Do you specialise in Waste Management? We want to hear from you!

Each month on FM Briefing we’re shining the spotlight on a different part of the facilities management market- and in August we’ll be focussing on Waste Management services.

It’s all part of our ‘Recommended’ editorial feature, designed to help FM industry buyers find the best products and services available today.

So, if you’re a supplier of Waste Management services and would like to be included as part of this exciting new shop window, we’d love to hear from you – for more info, contact Paige Aitken on p.aitken@forumevents.co.uk.

Here are the areas we’ll be covering, month by month:

August – Waste Management

September – Asset Management

October – FM Software

November – Business Continuity

December – Fire Safety & Equipment

For more information on any of the above, contact Paige Aitken on p.aitken@forumevents.co.uk.

Image by Quinn Kampschroer from Pixabay

The Facilities Management Forum 2020 – Registration open!

Registration is now open for the next Facilities Management Forum – register for your free VIP place today!

Taking place on January 27th & 28th 2020 at the Radisson Blu Hotel, London Stansted, the Facilities Management Forum allows senior FM professionals to share forward-thinking ideas, meet new partners and discover new ways to underpin their security strategies.

It’s entirely FREE for you to attend and your VIP ticket includes:

  • A bespoke itinerary of pre-arranged meetings with product and service providers who match your requirements and upcoming projects
  • Access to a series of seminars by industry thought-leaders
  • Networking with like-minded peers
  • Complimentary overnight accommodation, plus all meals and refreshments
  • An invitation to our networking dinner

How Do I Get Involved?

We have just 60 VIP tickets available, so register your free place today.

Sodexo initiative searches for ‘next gen’ FM leaders

Sodexo’s corporate services business has joined forces with HIT Training to launch a development programme tasked with supporting and developing the next generation of FM leaders.

The comp[any says its programme has been created to offer a structured apprenticeship journey for qualifying existing employees and new recruits to complete either a customer service practitioner or customer service specialist apprenticeship.

Both apprenticeships are 18-month courses and include an IWFM accredited facilities services qualification, level 2 certificate for practitioner apprentices and level 3 certification for the customer service specialist cohort.

Kim Leahy, HR Director, Corporate Services, Sodexo UK & Ireland said: “This new development programme is a really important part of our people strategy. We are committed to supporting and developing the next generation of leaders for our business.

“To achieve this, we truly believe customer service skills are crucial in the delivery of workplace experience and consumer driven FM.”

The aim of the Futures programme is to provide employees with the right skills, capability and attitude to deliver facilities management focused on people and experiences, rather than buildings and services. Each participant on the Futures programme will be employed in a permanent role with Sodexo with the programme comprising mainly on-the-job training, with around 20% of the learning completed off-site.

On completion of the programme the graduates will be able to build their career within Sodexo and using the skills acquired from the course will act as a customer service specialist within their team. They will gather and analyse data and customer insight in order to drive innovation and deliver more strategic, employee-focused partnerships. 

Leahy added: “We acknowledge that to succeed we need to give people the right skills and attributes to deliver against our clients’ needs now and into the future.

“We are really looking forward to welcoming our first cohort of participants and see this new programme as a way we can help them kick-start a long and rewarding career at Sodexo.”

As part of its wider Public Service Pledge Sodexo says it’s committed to engage 850 apprentices every year.

CIBSE publishes Guide to Building Performance 2019

CIBSE has published its latest Guide to Building Performance, which it says reflects the increasing demand from building users for safe, healthy and efficient buildings that meet the needs of those who occupy them.

The body says this demand to demonstrate better building performance includes health and wellbeing as well as carbon, energy and waste reduction.

The Guide is also designed to be a source of information for companies and those responsible for the operation and maintenance of buildings to guide them through the complexities of complying with relevant regulation and legislation, including ESOS.

It will also help to source the products and services that enable clients to operate their buildings efficiently and effectively, meet the corporate social responsibility requirements and health and wellbeing standards demanded today by their stakeholders, staff and customers, and to comply with mandatory reporting requirements.

The editorial content is therefore aimed at client managers who are responsible for the operation and maintenance of buildings, including operations, facilities, maintenance and premises managers and also those responsible for investment in the sustainability of buildings.

To read the full report, click here.

FREE REPORT: Sustainable business growth with Centrica

What does it take to become a more sustainable, future-focused organisation? 

Today’s consumers, shareholders and governments are demanding that businesses take responsibility for their carbon emissions, and work toward a low carbon future.

Our new report explains what it means to be a sustainable business and the steps you can take to start your journey.

We share the most significant results from our research, the changing role of energy, and the actions businesses should take to prepare for a more commercially and environmentally sustainable future.

Follow this link to download the report: