Facilities Management Forum | Forum Events Ltd Facilities Management Forum | Forum Events Ltd Facilities Management Forum | Forum Events Ltd Facilities Management Forum | Forum Events Ltd Facilities Management Forum | Forum Events Ltd

Posts By :

Stuart O'Brien

Learn from ex-international footballer David Cotterill at the Sports & Leisure Forum

Former Wales international footballer David Cotterill will provide the keynote talk at next month’s Sports & Leisure Forum, discussing mental health issues.

His presentation at the Sports & Leisure Forum will cover the story of his life experiences with mental health from his teen years into adult life as a professional footballer. Cotterill will discuss mental health in numbers, the help provided and why prevention is better than cure.

The talk will headline a brand new conference-only delegate ticket option at the Sports & Leisure Forum, a unique event for industry professionals that takes place on June 18th at the Radisson Blu Hotel, London Stansted.

Access to the conference stream costs £49, but for a limited time you can grab an early bird price at £39* – to secure yours contact Mark Davis on 01992 374101 / m.davis@forumevents.co.uk.

In addition, if you are interested in meeting suppliers as well as attending the conference programme, contact Mark for more details.

Among the other great speakers are Simon Shepard, CEO at Optima-Life, who will present The Multiplier Effect. People are facing significant challenge in the volatile and uncertain working world of the 21st century. If performance, energy and focus are critical to you, how are you addressing the human side of performance?

Be The Change is a session hosted by Brett Smith (Professor & Head of Research at the School of Sport, Exercise and Rehabilitation Sciences at the University of Birmingham) and Hilary Farmiloe (InstructAbility National Manager at Aspire). It will look at why disabled people are under-represented in the industry, what are the Industry Best Practice Guidelines, how to use them, and more.

Granny Was Wrong – You Shouldn’t Treat Others How You Want To Be Treated by Claire Harvey, Inclusion, Culture & Leadership Consultant at Anatta, asks: as organisations are facing a trust crisis and a war for talent, how do you maximise your culture to build trust, engagement and innovation.

For more information about attending the Sports & Leisure Forum, Mark Davis on 01992 374101 / m.davis@forumevents.co.uk.

Alternatively, if you are a supplier to the sector and would like to meet with 65+ senior sports and leisure professionals, contact Josh Oxberry on 01992 374104 / j.oxberry@forumevents.co.uk.

*Early-Bird offer valid until May 31st, 2019.

From mailroom to boardroom – The opportunities presented by a career in FM

The UK chapter of the International Facility Management Association (IFMA) has published a global outlook report featuring interviews with FM leaders to explore the trends, opportunities and challenges faced by FMs.

The report takes in expert views from 12 FM professionals in the UK, US, Russia, Poland, Sweden, Italy, Portugal, Bulgaria, Nigeria, South Africa and Australia.

A key question was: “If you had to sell FM as a career choice, what would be your sales pitch?”

Martin Pickard, president of the IFMA UK chapter: “A career in facility management is one of the most diverse and interesting pathways you can follow. If you are people focused, a great problem solver, a terrific communicator and excited by the opportunities brought by change then you’re halfway there in an international profession that can take you from the mailroom to the boardroom.”

Zack Farrar, CFM, Jacobs, Milwaukee, U.S.: “I love not having to do the same thing every day. FM roles are so diverse and give the opportunity to learn and do more and more, as you move through the roles, locations and organisations. At the end of the day I’m a project manager with many hats and a lot of knowledge on a lot of things. It’s a fantastic way to become a well-rounded professional and make a good living.”

Andrew Mason, owner, Workplacefundi, South Africa: “As a young FM, new to the industry, you can expect to lead a small team of cleaners, security guards and receptionists in the facility that you look after. To do this, you will need leadership skills, so I would sell facility management as one of the quickest routes for our youngest talent to get onto the leadership ladder.”

Helena Ohlsson Skjeld, director of services, Scania Region, Sweden: “If you work in FM, you can make a difference in almost every industry. You can make better buildings, smarter infrastructure, reduce negative impact on our planet, create safer and healthier environments, improve workforce happiness and productivity, and even save lives.”

Adejumoke Akure, partner, Estatelinks Ltd, Nigeria: “FM makes innovation and creativity possible. FM creates a rich well of empowerment that is clearly relevant in nation building both of physical infrastructure and economics. It’s a great tool for international trade and wider influence.”

Luis GameiroJLL regional facilities managerPortugal: “It’s a job only for the brave and most daring ones.”

Stephen Ballesty, FRICS, FAIQS, CFM, IFMA Fellow, director, In-Touch Advisory, Sydney, Australia: “FM is the foremost contributor to a more productive, sustainable and liveable built environment, leaving only one question: ‘What role will you play?”

You can download the paper here: www.ifmauk.org/downloads

Belfast top city for office investors

The Belfast office market is performing better for investors than the likes of Manchester, Liverpool, Glasgow, Cardiff and London. 

A report produced by Ulster University and MSCI in collaboration with RICS commercial property firms, entitled The Northern Ireland Commercial Property Investment Review, benchmarked the Northern Ireland and Belfast market against UK and European markets. 

The report claims that commercial property in Northern Ireland posted a total return of 1.7 per cent in 2018, down eight per cent the year before, but points out that the income return of seven per cent for NI exceeded that recorded for other UK nations in 2018, with NI continuing to perform, with the Belfast office market seeing returns of 12.4 per cent, well above the UK average of six per cent and European average of eight per cent.

RICS Regional Manager, Susan Mason, said: “This is the only independent analysis of the Northern Ireland commercial property sector that benchmarks it against other regions and cities, so it is an extremely valuable report that will be of significant use to surveyors, investors, and others in the property sector.”

What can you learn at the FM Forum? Claim your free VIP place!

Join us at the Facilities Management Forum and you’ll have the opportunity to discover the latest insights in FM procedures and tactics.

This unique two-day event takes place on July 1st & 2nd at the Hilton Deansgate, Manchester and is entirely FREE for you to attend. Your VIP pass includes access to a series of seminars by industry thought-leaders. These sessions include:

2019 saw the first FM Trust Index survey launched. What did we find out and how can that help us in FM?

Presented by: Liz Kentish, Managing Director, Kentish and Co

Real Leadership – The Opportunity

Presented by: Geoff Prudence, Chairman, Property, FM & Building Services Groups   

A walk-through the of Energy Institute’s ‘Understanding your energy culture’ tool and how to apply to a behavioural change programme and recognise success

Presented by: David Eynon, Associate Director of Energy and Technical Services Ltd

The Facilities Management Forum will also allow you to meet, face-to-face, with innovative and budget-saving suppliers, and network with peers.

Overnight accommodation, all meals and refreshments, plus an invitation to our networking dinner with entertainment, are included with your free VIP place.

Places are limited though, so register today.

Gen Zs and Millennials have high expectations of employer sustainability efforts

A survey by BRITA Professional of 1,000 Generation Zs and Millennials has revealed what they expect from employers when it comes to sustainable buildings and working practices. 

As reported by Tomorrow’s FM, the research indicates that 86 per cent would stay at a company longer if it reported how it was lowering its impact on the environment to staff. 

The research, published in BRITA’s ‘Life Is Better Filtered: Corporate School of Expertise’, report also included the top three CSR objectives that matter to both generations, with 46 per cent opting for environmentally-friendly buildings, 45 per cent admitting that health and wellbeing support, including mental health support made a difference and 36 per cent looking for charity partnerships to get involved with.

Design elements included quiet zones (52 per cent), hydration stations (31 per cent) and comfy seating areas (31 per cent).

Flexible working hours and locations were also a priority (50 per cent) along with honesty (46 per cent) and personal development investment and progression (44 per cent).

Discussing the findings, Sarah Taylor, MD of BRITA UK said: “Our research shows that Generation Z and Millennials are a force for change. They believe in living a more sustainable life and their day to day decisions will likely reflect this. It’s now up to businesses to reflect these expectations in the workplace. Get this right and you will be rewarded with a loyal, talented and productive workforce.”

Could FM financing solutions save our High Streets?

By Rob Marriott, Marketing & Strategic Bid Director at SPIE UK

The recent news about Debenhams falling into administration is just another nail in the coffin for the British High Street. Part of the problem can be attributed to retailers’ legacy estates. Swelling rents, wage hikes, long lease periods and aging property in urgent need of upgrading are all contributing factors.

However, retailers are struggling to find budget to overcome these problems. 

Sometimes heralded as the panacea, new smart technology installed throughout shops, warehouses etc. would give retailers additional useful data which could help them manage their operations more efficiently. Benefits of this approach could include reducing how much energy is used, improving staff wellbeing, implementing predictive maintenance and enhancing the customer experience, which would all help contribute to lowering long-term operating costs. Unfortunately, organisations are being held back in the short term by the hefty up-front costs that this sort of technology investment requires, as well as the need to provide leadership teams with a robust business case for its installation. 

However, facilities management (FM) firms could have the solution. Some of these companies are starting to develop new financing solutions which are founded on a single lease purchase agreement. As such, machinery, fixtures and fittings etc. don’t have to be capitalised or purchased by the retailer. Instead, merchants can buy them on an on-balance provision instead of the traditional off-balance sheet capitalisation. FM companies would be able to then build upon this idea by creating a completely new model, whereby retailers will not be shackled by lengthy leases that they have previously been used to. As well as being able to lease the property from a third party, these businesses will also have the ability to lease everything within it too – from IoT hardware right through to lighting. 

If we take a retailer that wants to fit out twenty new sites, as well as fully supply and maintain them whilst being certain of the operating costs, the FM organisation would create a plan where they organise the installation and maintenance of the equipment on a fixed annual fee basis. By providing a fully comprehensive offering, not only will this guarantee budget certainty for the retailer, but also helps with peace of mind. 

One of the main benefits of this new type of model is that retailers will be able to predict their income more precisely. By operating in a fixed cost environment, these companies will have more confidence in their ability to plan for future investment in innovation and new ways of working. It is much trickier to invest in new technologies and leverage efficiencies when you have a less predictable maintenance spend. In addition, paying for everything in one easy payment on a fixed basis means retailers can better forecast and plot what their cost profile might look like over the next three-to-five-year years. Of course, this makes it even more straightforward when calculating future investment funding.

Once retailers have been able to finance the installation of state-of-the-art equipment, both they and the FM company in charge of the premises can reap the benefits of the increased amounts of data this will create. The information can be tapped in a number of ways to generate an improved working environment and better customer service. Data can be used to build a more detailed understanding about how the premises are being utilised. As a result, everyone can implement new initiatives to achieve greater energy efficiency. What’s more, the FM company will be able to provide a better service level by leveraging tools such as predictive maintenance. By identifying when machinery and facilities are going to breakdown before the event actually occurs, they can reduce disruptions and improve the return on investment for the retailer. Not only that, but reducing disruption also improves the customer experience, helping the retailer to strengthen their brand image. In short, greater information on and overall visibility of the premises results in more efficient management and maintenance. 

Within retail there are some examples of this model being used with the purchase of single assets, for example the leasing of their EPOS till systems, flooring, fixtures within site, and lighting. Within an organisation, different departments will procure items including shelving and mannequins from various suppliers. And yet, there is nobody currently in the market who has combined these services together to create one single purchasing offer. This presents facilities management companies with an enormous opportunity. FM companies are not limited in what they can source a supplier for, but such change demands a transition away from traditional procurement strategies when forecasting the opening of new stores or refurbishing existing facilities. 

Multiple site High Street retailers are best placed to generate value from these new financing plans because they have the sufficient critical mass to deliver scaled saving across their portfolio. For an independent retailer, it would be a lot harder to achieve similar results and savings if they only had one shop or warehouse to deliver them. For those companies with multiple sites, once they have rolled out the new financing model they can benefit from economies of scale. Following the introduction and successful implementation of a one site model, practices be reviewed, standardised and rolled out across other sites. Evidently, this is why organisations who have larger regional, national or even international foot prints are more likely to benefit.

There are myriad advantages to this way of working for FM companies: the capacity to maintain equipment to the right operating standard, a more predictable income, and a better environment and customer experience. This means the FM company is more efficient and makes better use of its resources, also customers won’t need to waste time following up with suppliers.

These new bespoke financing solutions are already being developed by some FM companies with their retail clients. In the same way that car dealerships lease their vehicles to consumers, we will soon see the retail industry undergo somewhat of a transformation in terms of how their premises are managed, maintained and leased. As the retail industry continues to digitally transform and evolve into a multichannel environment, all being well, these new financing techniques will be able help these organisation adapt and thrive.  

Don’t miss out on the Facilities Management Forum!

The Facilities Management Forum takes place on July 1st & 2nd in Manchester. 65 of the industry’s top professionals will be there – will you be among them?

In addition to two days of business networking, you will get the latest insights and advice on trends in the sector via a series of seminar sessions.

Overnight accommodation, meals and refreshments, plus an invitation to our gala dinner with entertainment, are included with your free ticket.

Register today and join fellow FM professionals from:

  • AAT
  • Accord Academy Trust
  • Ann Summers 
  • Belong 
  • Bloomcare
  • Capita – Barnet Council
  • Castle Water 
  • Community Integrated Care
  • Crown Commercial Services
  • Debenhams
  • Devonshire’s Solicitors
  • Draexlmaier UK
  • EM Consultancy 
  • Knight Frank UK 
  • LEGO
  • Leicester City Council
  • Loopel
  • Louis Vuitton
  • Manchester Metropolitan University
  • Mills & Reeve LLP
  • North Warwickshire and South Leicestershire College Group
  • Pathfinder Multi Academy Trust
  • Princess Yachts 
  • Quorn Foods 
  • Saint-Gobain
  • Sesame Bankhall Group
  • Sheffield City Council
  • Silicon Valley Bank
  • Stoke City Football Club
  • The Disabilities Trust
  • University of Warwick
  • Wellspring Academy Trust
  • Wilsons Auctions
  • Workman Retail & Leisure
  • YO! Sushi

We have a limited number of VIP invitations to the event, so act swiftly to ensure you don’t miss out – register your interest here.

If you’d like to attend as a VIP delegate, contact Mark Davis on 01992 374101 / m.davis@forumevents.co.uk.

Alternatively, if you’re an industry supplier and would like to showcase your solutions at the event, contact Paige Aitken on 01992 374079 / p.aitken@forumevents.co.uk.

CENTRICA REPORT: Future-Proofing Your Company’s Energy Needs

By Centrica

Every business relies on energy for critical tasks – but with this dependence comes risk.

As organisations seek to become more sustainable, it’s vital to plan not only for short-term energy needs, but also for long-term energy security.

Increasingly, businesses that are digitalising processes are becoming ever more dependent on power to run them, making it critical to plan effectively to reduce risks and ensure energy resilience.

Our new report, Future-Proofing Your Company’s Energy Needs, highlights rising awareness of resilience as an issue for organisations across the globe, and practical steps you can take to mitigate risk.

Click here to download the report.

There’s a place for you at the Sports & Leisure Forum – Claim it today!

This unique event is entirely FREE for you to attend – simply reserve your place here.

17 & 18 June 2019 – Radisson Blu Hotel, London Stansted

  • Source new innovative and budget-saving suppliers
  • Attend inspirational seminar sessions from industry thought-leaders
  • Network with like-minded peers
  • Enjoy complimentary hospitality, including overnight accommodation, all meals and refreshments plus an invitation to our networking dinner with entertainment.

Free tickets are now extremely limited.

Book online now to avoid disappointment or contact me on the below to find out more.

Or for more information, contact Rachel Gray on 01992 668475 / r.gray@forumevents.co.uk

Alternatively, to attend as an industry supplier, contact Josh Oxberry on 01992 374104 / j.oxberry@forumevents.co.uk.

Healthcare FM demand to hit $515.31bn by 2024

The global healthcare facilities management market is set for rapid growth, with a CAGR of 13.6% over the next five years.

That’s according to a new report from Zion Market Research, which says technological innovation in the sector, combined with increased demand from emerging markets, is driving the sector forward.

The research says North America is the largest consumer of healthcare FM among the geographies it covered, followed by Europe.

Meanwhile Asia Pacific will grow at the highest CAGR over the forecast period, at which point the global market will be worth $515.31 billion.

Zion identifies the key market players as Epic Systems Corporation, eClinicalWorks, Practice Fusion, NextGen Healthcare, Allscripts, Cerner and MEDITECH.